- Managed a portfolio of 200+ enterprise accounts, identifying opportunities to expand business relationships and generate qualified sales opportunities. - Executed strategic business development initiatives targeting mid-market and enterprise organizations through multi-channel outreach. - Conducted extensive market research to identify high-value prospects, key stakeholders, and new business opportunities. - Developed personalized outreach strategies using cold calling, email campaigns, and LinkedIn prospecting. - Led discovery conversations to understand customer business objectives, operational challenges, and digital content needs. - Collaborated closely with Account Executives to develop account strategies and maximize pipeline conversion. - Coordinated product demonstrations and ensured seamless handoff throughout the sales process. - Maintained accurate CRM records, sales forecasting, and pipeline reporting. - Built trusted relationships with executive-level decision-makers, contributing to long-term customer acquisition and revenue growth. - Consistently achieved and exceeded KPIs for qualified meetings, pipeline generation, and outbound prospecting.

- Spearheaded business development initiatives across 34 U.S. states, identifying new revenue opportunities within the healthcare staffing industry. - Generated new business through outbound prospecting, strategic cold calling, email campaigns, and account research. - Managed inbound inquiries while qualifying prospects through consultative discovery conversations. - Developed and executed customer reactivation strategies to recover dormant accounts and expand market penetration. - Built relationships with healthcare administrators, executive directors, and operational leaders to understand staffing challenges. - Qualified opportunities and scheduled meetings for Regional Sales Managers, contributing directly to revenue generation. - Conducted daily account research and territory planning to improve prospecting efficiency. - Managed 50–70 daily business development activities, including calls, emails, follow-ups, CRM updates, and opportunity tracking. - Worked cross-functionally with Sales, Customer Success, and Operations to improve customer acquisition and retention strategies. - Supported platform adoption and long-term customer success through relationship-focused selling.

- Managed strategic customer relationships across healthcare facilities. Served as the primary point of contact for caregivers while ensuring exceptional customer satisfaction. - Collaborated with internal teams to resolve payroll, scheduling, and operational issues. Increased customer retention by providing consultative support and proactive communication. - Helped maintain workforce continuity for senior living communities across multiple states.

- Led a team of 10 Business Development Representatives supporting multiple enterprise clients. Delivered daily coaching focused on sales strategy, objection handling, consultative selling, and pipeline development. - Managed performance metrics, forecasting, and KPI reporting. Conducted performance reviews and developed individualized coaching plans. - Collaborated with project managers and leadership to improve campaign performance and customer acquisition.

- Trained and mentored newly hired Business Development Representatives. Accelerated onboarding through coaching, call reviews, and sales methodology training. - Prepared SDRs for successful transition into enterprise client projects. Fostered a high-performance culture focused on continuous improvement.

- Developed new business opportunities through strategic outbound prospecting. Conducted cold calls, discovery conversations, and executive outreach. - Qualified decision-makers and scheduled meetings for enterprise clients. Managed CRM activity and maintained detailed customer records. - Delivered account intelligence and prospect insights to clients prior to meetings.

- Managed operational performance for a large customer support organization. - Led multiple teams while ensuring achievement of productivity, staffing, quality, and financial KPIs. - Partnered with Vendor Managers to review operational performance and develop improvement strategies. - Managed workforce planning, reporting, employee development, and operational excellence initiatives. - Conducted business reviews and presented operational insights to executive stakeholders. - Improved team engagement through coaching, performance management, and continuous process improvement.

- Mentored and coached new employees during onboarding. Supported supervisors with customer escalations. - Improved new hire performance through coaching and quality monitoring.

- Managed high-level customer escalations. Resolved complex service issues while improving customer retention. - Delivered exceptional customer experiences through conflict resolution.

- Delivered customer support for travel-related services. Resolved customer inquiries while maintaining high satisfaction scores.