Simera Professional Key (SPK)

Gabi P

Venezuela

Operations Lead / Executive Virtual Assistant

10+ yrs exp

Skills

Administrative Organization
Cash Management
Customer Support
HR Management
IT Management
Management
Operations Management
Risk Management
Ad Management
Case Management
ClickUp
Cost Management
CRM Management
EHR Systems
Microsoft Office 365
Microsoft Office Suite
Notion
PR Management
QuickBooks
Slack
Stripe
Typeform
CRM Systems
ERP Systems
google drive
Excel - Advanced
Remote Team Coordination
Customer Service Specialist
Microsoft Office
notion
IT Operations
Operational Management
Remote Team Collaboration
Customer Service Operations
customer suport
Client Support Specialist
Excel Advanced
Customer Support Specialist
Stripo
ERP Management
Remote Operations Coordination
Process Documentation
Typeorm
Administrative Coordination
Administrative Operations Management
Administrative Support & Operations
CRM Tool Management
Operation Management
Administative Operations,
Operations Management:
Administrative Operations
Buisness operations
Process Documentation (SOPs & Templates)
Click Up,
IT Customer Support
CMS/CRM Management

Gabi P

Venezuela

Operations Lead / Executive Virtual Assistant

10+ yrs exp

Skills

Administrative Organization
Cash Management
Customer Support
HR Management
IT Management
Management
Operations Management
Risk Management
Ad Management
Case Management
ClickUp
Cost Management
CRM Management
EHR Systems
Microsoft Office 365
Microsoft Office Suite
Notion
PR Management
QuickBooks
Slack
Stripe
Typeform
CRM Systems
ERP Systems
google drive
Excel - Advanced
Remote Team Coordination
Customer Service Specialist
Microsoft Office
notion
IT Operations
Operational Management
Remote Team Collaboration
Customer Service Operations
customer suport
Client Support Specialist
Excel Advanced
Customer Support Specialist
Stripo
ERP Management
Remote Operations Coordination
Process Documentation
Typeorm
Administrative Coordination
Administrative Operations Management
Administrative Support & Operations
CRM Tool Management
Operation Management
Administative Operations,
Operations Management:
Administrative Operations
Buisness operations
Process Documentation (SOPs & Templates)
Click Up,
IT Customer Support
CMS/CRM Management

Experience
Education

Operations Lead / Executive Virtual Assistant

Works Place LLC

January 2021 - December 2025

Managed daily business operations and administrative workflows in a fully remote environment. Coordinated sales and operational processes ensuring smooth day-to-day business operations. Managed customer communications and support requests through CRM systems. Assisted with billing workflows, payment follow-ups, and financial record organization. Developed internal SOPs to standardize processes and improve operational efficiency. Supported management with administrative tasks, reporting, and operational coordination.

Operations Supervisor & Senior Specialist

Galaxy Entertainment of Venezuela (DIRECTV)

January 2009 - December 2018

Led operational and administrative support processes for customer service and internal teams. Supervised customer service operations ensuring high-quality support. Audited subscriber databases to identify and resolve billing discrepancies. Oversaw data entry and verification processes maintaining data accuracy. Generated operational reports to track team performance and service metrics. Coordinated communication between production and service teams to improve response times.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

beta