Simera Professional Key (SPK)

Wellington Junio C

Venezuela

Customer Service - Apple Support

6 yrs exp

Skills

Communications
Customer Experience
HR Management
IT Management
Management
Salesforce
SQL
Technical Support
Troubleshooting
Ad Management
CRM
Microsoft Office 365
Microsoft Office Suite
PR Management
SaaS
Tech Support
Communication Skills
Excel
Performance Optimization
IT and Technical Support
Process Optimization
Microsoft Office
Process Optmization
Strong Communication Skills
comunication skills
HR Process Optimization
Customer Experience Analyst
Technical Support Manager
Customer Experience Strategy
Communication Tools
IT troubleshooting
• Process optimization
Customer-Facing Experience
ERP Management
Business Process Optimization
• Clear Communication Skills
Sales Process Optimization
P&L Management
IT technical support
Clear communication skills
Technical Support (SaaS)
Cutomer experience
System Troubleshooting
MSQL
KPI Management
IT Technical Support

Wellington Junio C

Venezuela

Customer Service - Apple Support

6 yrs exp

Skills

Communications
Customer Experience
HR Management
IT Management
Management
Salesforce
SQL
Technical Support
Troubleshooting
Ad Management
CRM
Microsoft Office 365
Microsoft Office Suite
PR Management
SaaS
Tech Support
Communication Skills
Excel
Performance Optimization
IT and Technical Support
Process Optimization
Microsoft Office
Process Optmization
Strong Communication Skills
comunication skills
HR Process Optimization
Customer Experience Analyst
Technical Support Manager
Customer Experience Strategy
Communication Tools
IT troubleshooting
• Process optimization
Customer-Facing Experience
ERP Management
Business Process Optimization
• Clear Communication Skills
Sales Process Optimization
P&L Management
IT technical support
Clear communication skills
Technical Support (SaaS)
Cutomer experience
System Troubleshooting
MSQL
KPI Management
IT Technical Support

Experience
Education

Customer Service - Apple Support

Concentrix + Webhelp

May 2023 - May 2024

Reviewed claims related to unauthorized payments, ensuring compliance verification and risk mitigation. Detected and reported suspicious activities, including prevention of first-party fraud, in accordance with internal policies. Implemented training programs for new hires using the Shadowing methodology, accelerating the learning curve.

Technical Support Agent - Nikon Support

Foundever

July 2020 - present

Reduced resolution time by 15% through optimization of service workflows and elimination of redundant steps. Increased operational efficiency by 10% through the creation of structured templates and internal guides to standardize responses. Provided technical support for consumer electronics products, including advanced diagnosis and troubleshooting via phone, chat, and email.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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