Managed B2B support tickets related to Windows device configuration, Autopilot implementations, device compliance, and mobile application administration. Reproduced complex customer issues in a lab environment to validate symptoms, isolate root causes, and deliver precise technical solutions. Resolved cases within strict SLA deadlines, consistently maintaining high standards of quality and customer satisfaction. Documented technical findings and contributed to knowledge base articles to support internal teams. Communicated clearly and actionably with IT administrators, offering best practice recommendations for secure configurations and environment optimization.

Designed, developed, and customized Odoo ERP modules (Sales, Inventory, Accounting, HR) to automate workflows and improve clients' operational efficiency. Implemented business logic, server actions, automated tasks, and custom models/views according to client requirements. Developed responsive websites for schools, delivery services, and small businesses, using modern web technologies to enhance online presence and user experience. Participated in requirements gathering, technical documentation, and deployment of changes to production.

Managed inbound calls related to unauthorized transactions, P2P transfers, withdrawal delays, and direct deposit issues. Assisted customers in validating account activity, protecting compromised accounts, and navigating account recovery processes. Communicated clearly and empathetically to guide customers in resolving financial issues while complying with security policies. Met quality and performance metrics, including first-contact resolution, compliance scores, and customer satisfaction.