Comprehensive project management and performance analysis. Managed product-related operations from planning to execution, ensuring alignment between sales strategy, inventory levels, and operational capacity. Led demand forecasting and inventory replenishment processes to support commercial goals and minimize stock issues. Supervised and supported the sales team, tracking performance and ensuring proper execution of commercial initiatives. Acted as primary point of contact for clients in the Dominican Republic and the English-speaking Caribbean, managing relationships and follow-ups. Coordinated promotional campaigns and business events, overseeing timelines, logistics, and cross-functional collaboration. Prepared and analyzed operational and sales reports, providing insights to support management decisions. Maintained structured documentation, processes, and communication between internal teams, vendors, and clients.

Managed a portfolio of approximately 150 active client accounts, providing continuous sales support and relationship management. Owned sales forecasting responsibilities, ensuring achievement of targets in both volume and revenue. Coordinated and executed customer orders end-to-end, ensuring accuracy, timely processing, and correct fulfillment. Maintained detailed organization of client information, orders, and follow-ups to ensure smooth daily operations. Served as primary point of contact for customers, addressing inquiries, resolving issues, and ensuring high satisfaction. Monitored order status and collaborated with internal teams to prevent delays or execution errors. Supported sales performance through consistent follow-up, pipeline management, and attention to detail.

Needs assessment and development of customized client solutions. Provided accurate information and effective solutions using appropriate tools. Recorded customer interactions and managed accounts. Handled complaints and implemented effective conflict resolution strategies.