Simera Professional Key (SPK)

Stefany C

El Salvador

Remote Customer Support & Administrative Assistant

$ 1,700/month

7 yrs exp

I am a Customer Service Representative with 7+ years of experience working in Healthcare, Mortgage, Solar, and Vacation Rentals. I have experience assisting customers by phone, chat, and email, always focusing on clear communication and problem solving. I also worked as a Quality Analyst, where I reviewed agent performance and ensured quality standards were met. In addition, I helped certify new hires during training, supporting them to be ready for live production. I am bilingual in Engli…

Skills

  • Microsoft Outlook
  • Data Entry & Document Management
  • Google Workspace (Docs, Sheets, Slides)
  • Google Workspace (Docs, Sheets, Gmail, Meet, Drive)
  • Microsoft Excel (Advanced)
  • Customer Support (Email, Chat, Phone)
  • Customer Support (Phone, Email, Chat),
  • Microsoft Word, Excel, Outlook
  • Google Workspace (Sheets, Docs, Drive)
  • Data Entry & Management

Stefany C

El Salvador

Remote Customer Support & Administrative Assistant

$ 1,700 /month

Part Time: $ 1,200/month

7 yrs exp

I am a Customer Service Representative with 7+ years of experience working in Healthcare, Mortgage, Solar, and Vacation Rentals. I have experience assisting customers by phone, chat, and email, always focusing on clear communication and problem solving. I also worked as a Quality Analyst, where I reviewed agent performance and ensured quality standards were met. In addition, I helped certify new hires during training, supporting them to be ready for live production. I am bilingual in Engli…

Skills

  • Microsoft Outlook
  • Data Entry & Document Management
  • Google Workspace (Docs, Sheets, Slides)
  • Google Workspace (Docs, Sheets, Gmail, Meet, Drive)
  • Microsoft Excel (Advanced)
  • Customer Support (Email, Chat, Phone)
  • Customer Support (Phone, Email, Chat),
  • Microsoft Word, Excel, Outlook
  • Google Workspace (Sheets, Docs, Drive)
  • Data Entry & Management

Remote Customer Support & Administrative Assistant

The Office Gurus
July 2022 - April 2025

Provided support via email and chat for vacation rental and solar energy clients in the U.S. Handled reservations, billing, cancellations, and service-related inquiries. Managed CRM updates, customer follow-ups, and issue documentation. Assisted with data entry and internal reporting to support team performance. Gained experience with property platforms (VRBO, Airbnb) and renewable energy billin

Healthcare Customer Support & QA Assistant

Teleperformance
September 2017 - May 2022

Supported health insurance members with benefits, claims, and billing questions. Worked on the QA team, helping to train and certify new agents. Managed escalated cases, provided feedback, and led knowledge refresh sessions. Maintained accurate documentation and ensured HIPAA compliance. Developed strong administrative and communication skills in a high-volume environment.

Smart Scores

Communication
90
Role Fit
95
Adaptability
80
Problem-solving
80
Simera English
88
Professional Presence
88
Drive/Initiative
80

Smart Skills

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