Area Analyst responsible for collecting daily complaint data, delivering daily sales quality reports, and generating weekly reports for management with Omnichannel complaint data. Responsible for delivering key metrics such as daily sales per plant, number of complaints by type, PPM, and NPS. Managed truck templates for product replenishment delivery and updated contracts for the associated complaint resolvers in conjunction with the company’s attorney to ensure standard execution of routine tasks. Achievements: Automated data templates and improved the company’s customer service quality from 89% to 92% (NPS) within a 3-month period.

• Data Management: Responsible for collecting daily customer complaint data and generating daily sales performance reports. • Reporting: Created and delivered weekly presentations to senior management regarding Omnichannel complaint trends and metrics. • Logistics Coordination: Managed and updated logistics templates for product replenishment and delivery truck scheduling. • Achievements: Successfully automated data reporting templates and contributed to increasing the company’s Net Promoter Score (NPS) from 89% to 92%.