Simera Professional Key (SPK)

Mohamed A

Paraguay

Support General Manager (Head of Customer Service and Operations)

$ 9,200/month

10+ yrs exp

A travel industry professional with more than 15 years of experience across travel operations, customer service, corporate travel, MICE, and team leadership. Throughout my career, I've worked with major organizations including Expedia, Seera Group, Dyninno Group, and FlyAkeed, progressing from frontline operations into senior management roles. One of my key strengths is building and transforming operations. At Seera, I helped scale the fulfillment operation from just 5 employees to 140. More r…

Skills

  • Account Management
  • Communications
  • Customer Service
  • iOS Development
  • IT Management
  • Leadership
  • Microsoft Access
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Windows Server
  • Microsoft Word
  • Operations Management
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Business Operations Management
  • CRM Management
  • FBA Fulfillment
  • Key Account Management
  • Kustomer
  • Microsoft Exchange
  • ServiceNow
  • Subtitling
  • Communication
  • Sales Techniques
  • Communication Skills
  • Reputation Management
  • Interpersonal Skills
  • Team Leadership
  • Invoicing
  • Bid Management
  • Valuation Techniques
  • Editing Techniques
  • English
  • Lidership
  • Comunicación
  • team leader
  • Account Manager
  • Translation
  • comunication
  • spanish
  • Office Management
  • Document Management
  • English Language
  • Client Management
  • Communicative
  • eSkills
  • Languages
  • Spanish
  • Customer Service Rep
  • Time managment
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Time Management,
  • Operations Manager
  • Strong Communication Skills
  • Leathership
  • Time mangament
  • Good Communication
  • comunication skills
  • Translator
  • Customer Service Chat
  • Operations Management Tasks
  • Integration Management.
  • Customer services
  • Time-Management
  • XR Development
  • Microsoft Office (Word, Excel, PowerPoint)
  • Communication.
  • customer service,
  • leadership,
  • Customer Service Agent
  • Operational Management
  • Collections
  • Operating Systems Management
  • Country Management
  • Communication Tools
  • Sales Development
  • Microsoft Power Point
  • Global Team Leadership
  • B2B Account Management
  • R language
  • SOP Development
  • Kaizen Methodology
  • ERP Management
  • Customer serve
  • • Clear Communication Skills
  • 9. Time Management
  • Communcation
  • Clear communication skills
  • English IELTS language
  • trainer customer service
  • Operation Management
  • Operations Management:
  • RevenueGrowth
  • User Account Management
  • Airbnb Operations Management
  • KPI Management
  • Reservations Management

Mohamed A

Paraguay

Support General Manager (Head of Customer Service and Operations)

$ 9,200 /month

Part Time: $ 4,450/month

10+ yrs exp

A travel industry professional with more than 15 years of experience across travel operations, customer service, corporate travel, MICE, and team leadership. Throughout my career, I've worked with major organizations including Expedia, Seera Group, Dyninno Group, and FlyAkeed, progressing from frontline operations into senior management roles. One of my key strengths is building and transforming operations. At Seera, I helped scale the fulfillment operation from just 5 employees to 140. More r…

Skills

  • Account Management
  • Communications
  • Customer Service
  • iOS Development
  • IT Management
  • Leadership
  • Microsoft Access
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Windows Server
  • Microsoft Word
  • Operations Management
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Business Operations Management
  • CRM Management
  • FBA Fulfillment
  • Key Account Management
  • Kustomer
  • Microsoft Exchange
  • ServiceNow
  • Subtitling
  • Communication
  • Sales Techniques
  • Communication Skills
  • Reputation Management
  • Interpersonal Skills
  • Team Leadership
  • Invoicing
  • Bid Management
  • Valuation Techniques
  • Editing Techniques
  • English
  • Lidership
  • Comunicación
  • team leader
  • Account Manager
  • Translation
  • comunication
  • spanish
  • Office Management
  • Document Management
  • English Language
  • Client Management
  • Communicative
  • eSkills
  • Languages
  • Spanish
  • Customer Service Rep
  • Time managment
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Time Management,
  • Operations Manager
  • Strong Communication Skills
  • Leathership
  • Time mangament
  • Good Communication
  • comunication skills
  • Translator
  • Customer Service Chat
  • Operations Management Tasks
  • Integration Management.
  • Customer services
  • Time-Management
  • XR Development
  • Microsoft Office (Word, Excel, PowerPoint)
  • Communication.
  • customer service,
  • leadership,
  • Customer Service Agent
  • Operational Management
  • Collections
  • Operating Systems Management
  • Country Management
  • Communication Tools
  • Sales Development
  • Microsoft Power Point
  • Global Team Leadership
  • B2B Account Management
  • R language
  • SOP Development
  • Kaizen Methodology
  • ERP Management
  • Customer serve
  • • Clear Communication Skills
  • 9. Time Management
  • Communcation
  • Clear communication skills
  • English IELTS language
  • trainer customer service
  • Operation Management
  • Operations Management:
  • RevenueGrowth
  • User Account Management
  • Airbnb Operations Management
  • KPI Management
  • Reservations Management

Support General Manager (Head of Customer Service and Operations)

Dyninno Group
January 2022 - present

Managed three different lines of business (ITN, OOJO, and Asaptickets), including all support subdepartments: Fulfillment, Customer Service, and Reprotection.

Support General Manager (Head of Customer Service and Operations)

Dyninno Group
January 2022 - present

Managed three distinct lines of business: ITN, OOJO, and Asaptickets. Oversaw all support sub-departments, including fulfillment, customer service, and reprotection.

Operations Manager and Head of Fulfillment Department

Seera Group
July 2017 - January 2022

Occupied positions including Team Leader Customer Service, Team Leader Customer Service and Fulfillment, and Aviation Supervisor. Managed to transfer the Fulfillment department from 5 employees to 140 employees. Managed to save the department during the pandemic by heading the only revenue generation department, operating 12 charter flights for repatriation to India, Egypt, and Morocco. Managed the quotation department which handled complete charter flights and private jets for governmental entities in KSA.

Operation Manager and Head of Fulfillment Department

Seera Group (formerly AlTayyar Group)
July 2017 - December 2022

Previously held positions as Team Leader Customer Service, Team Leader Customer Service and Fulfillment, and Aviation Supervisor. Successfully grew the Fulfillment department from 5 to 140 employees. Saved the department during the COVID-19 pandemic by heading the only revenue-generating department, operating 12 charter flights for repatriation to India, Egypt, and Morocco. Managed the quotation department, which handled complete charter flights and private jets for governmental entities in KSA.

Manager for Non-Air Fulfillment & Customer Service

Expedia
December 2016 - present

Managed non-air fulfillment and customer service.

Manager for Non-Air Fulfillment and Customer Service

Expedia
December 2016 - December 2024

Responsible for managing non-air fulfillment and customer service departments.

Quality Coach Spanish

Expedia
December 2012 - December 2016

Worked as a Quality Coach for the Spanish department.

Quality Coach (Spanish Department)

Expedia
December 2012 - December 2016

Tier I & Tier II (Spanish Department)

Expedia
December 2010 - December 2012

Worked in the Spanish department as Tier I & Tier II.

Team Leader & Trainer

Raya Contact Centre
April 2010 - October 2010

Worked as Team Leader and Trainer.

Sales Consultant

Raya Contact Centre
November 2009 - May 2010

Managed sales and customer service for high-value customers in an offshore project for international and long-distance calls throughout USA & Canada.

Tour Leader

PROTOCOLE TOURS Company
July 2009 - November 2009

Spanish Teacher

Training Center for the Ministry of Supply

Taught Spanish.

Head of Air and Non-Air Operations for High Value Corporates

Flyakeed for Travel and Tourism

Headed Air and Non-Air operations for high-value corporates. Converted revenue from 20K SAR monthly to 200K monthly net profit in the first year and to 700K monthly in the second year. Created a complete SOP including invoicing and collections for Credit Customers. Managed MICE department. Managed big and high-value accounts such as PIF, Maaden, Tanmia, Neom for all products, Air and Non-Air services, packages (Air and Non-Air), charter flights, and private aviation.

Arabic Teacher

Self-Employed

Taught Arabic to foreigners for two years.

Smart Scores

Communication
90
Role Fit
90
Adaptability
90
Problem-solving
90

Smart Skills

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