Simera Professional Key (SPK)

Angel H

Venezuela

Technical Support Specialist

6 yrs exp

I am an Operations & Technical Support Specialist with over 5 years of experience driving efficiency for companies in the U.S., Europe and Latin American markets. My professional background combines advanced technical troubleshooting with operational logistics to help businesses run smoothly. Key Professional Highlights: * Financial Impact: Managed U.S. logistics operations, increasing monthly profit margins by 30% and generating an average of $7,000 in additional revenue. * Technical Exc…

Skills

  • Adobe Illustrator
  • Career Management
  • Graphic Design
  • HR Negotiation
  • iOS Development
  • IT Management
  • Market Research
  • Negotiation
  • Social Media
  • Talent Management
  • Technical Support
  • Vendor Management
  • Windows
  • Adobe Premiere
  • Calendar Management
  • Canva
  • Canvas
  • CapCut
  • Case Management
  • Content Creation
  • Data Entry
  • Data Management
  • Database Management
  • Domain Management
  • Executive Assistance
  • Google Workspace
  • iMovie
  • Logistics Coordinator
  • Mailchimp
  • Microsoft Office 365
  • Microsoft Office Suite
  • Notion
  • Retail Management
  • Scheduling
  • Script Writing
  • Slack
  • SocialHP
  • Staff Management
  • Tech Support
  • Technical SEO
  • Trello
  • UX Content
  • Windowns
  • Windows 10
  • Windows Server OS
  • Social Media Integration
  • Written Communication
  • Research
  • Database Entry
  • Adobe Premiere Pro
  • Social Media Strategy
  • Video Editing
  • Scriptwriting
  • Basic Graphic Design
  • Social Media Copy
  • Media Rate Negotiation
  • Ad Scheduling
  • SQL Database Management
  • Contentful
  • Researcher
  • remote
  • Sociable
  • IT Support
  • SaaS Support Specialist
  • IT and Technical Support
  • ResearchOps
  • economic analysis
  • Marketing Research
  • english and spanish
  • Client Management
  • Microsoft Office
  • Supportive
  • Digital Content Creation
  • videos editing
  • notion
  • CRM tools
  • social
  • Social Media Moderator
  • Micrososft 365
  • inbox management
  • XR Development
  • Microsoft 365
  • Graphic designer
  • Latinamerica
  • Technical Support Manager
  • Video edition
  • Mailbox Management
  • Time and Calendar Management
  • Technical Support Specialist
  • Social Media Manager
  • Grapic Design
  • Client Communication
  • database managemnt
  • Google Workspace Suite
  • Logistics Coordination
  • Advanced excel
  • Plant Management
  • Sales Development
  • Client-Facing Communication
  • Microsoft365
  • Windows 11
  • Basic Database Management
  • Catalog Management
  • advance excel
  • Calendar and Task Management
  • Social Media Growth Strategy
  • IT support specialist
  • Googleworkspace
  • Graphics design
  • Graphics designer
  • Scripting
  • SOP Development
  • Client Support Specialist
  • Customer Support Specialist
  • Calendar & Inbox Management
  • Scientific Communication
  • graphic design
  • Client Comunication
  • IT technical support
  • Microsoft Office (Advanced)
  • Technical Support (SaaS)
  • Supplier Communication
  • • Cross-functional Communication
  • Master Data Management
  • office365
  • Desktop Support
  • Advanced Excel
  • DNS Management
  • Debt Management
  • Metadata Management
  • Executive Virtual Assistance
  • IT Technical Support
  • KPI Development
  • Software Troubleshooting
  • video editiing

Angel H

Venezuela

Technical Support Specialist

6 yrs exp

I am an Operations & Technical Support Specialist with over 5 years of experience driving efficiency for companies in the U.S., Europe and Latin American markets. My professional background combines advanced technical troubleshooting with operational logistics to help businesses run smoothly. Key Professional Highlights: * Financial Impact: Managed U.S. logistics operations, increasing monthly profit margins by 30% and generating an average of $7,000 in additional revenue. * Technical Exc…

Skills

  • Adobe Illustrator
  • Career Management
  • Graphic Design
  • HR Negotiation
  • iOS Development
  • IT Management
  • Market Research
  • Negotiation
  • Social Media
  • Talent Management
  • Technical Support
  • Vendor Management
  • Windows
  • Adobe Premiere
  • Calendar Management
  • Canva
  • Canvas
  • CapCut
  • Case Management
  • Content Creation
  • Data Entry
  • Data Management
  • Database Management
  • Domain Management
  • Executive Assistance
  • Google Workspace
  • iMovie
  • Logistics Coordinator
  • Mailchimp
  • Microsoft Office 365
  • Microsoft Office Suite
  • Notion
  • Retail Management
  • Scheduling
  • Script Writing
  • Slack
  • SocialHP
  • Staff Management
  • Tech Support
  • Technical SEO
  • Trello
  • UX Content
  • Windowns
  • Windows 10
  • Windows Server OS
  • Social Media Integration
  • Written Communication
  • Research
  • Database Entry
  • Adobe Premiere Pro
  • Social Media Strategy
  • Video Editing
  • Scriptwriting
  • Basic Graphic Design
  • Social Media Copy
  • Media Rate Negotiation
  • Ad Scheduling
  • SQL Database Management
  • Contentful
  • Researcher
  • remote
  • Sociable
  • IT Support
  • SaaS Support Specialist
  • IT and Technical Support
  • ResearchOps
  • economic analysis
  • Marketing Research
  • english and spanish
  • Client Management
  • Microsoft Office
  • Supportive
  • Digital Content Creation
  • videos editing
  • notion
  • CRM tools
  • social
  • Social Media Moderator
  • Micrososft 365
  • inbox management
  • XR Development
  • Microsoft 365
  • Graphic designer
  • Latinamerica
  • Technical Support Manager
  • Video edition
  • Mailbox Management
  • Time and Calendar Management
  • Technical Support Specialist
  • Social Media Manager
  • Grapic Design
  • Client Communication
  • database managemnt
  • Google Workspace Suite
  • Logistics Coordination
  • Advanced excel
  • Plant Management
  • Sales Development
  • Client-Facing Communication
  • Microsoft365
  • Windows 11
  • Basic Database Management
  • Catalog Management
  • advance excel
  • Calendar and Task Management
  • Social Media Growth Strategy
  • IT support specialist
  • Googleworkspace
  • Graphics design
  • Graphics designer
  • Scripting
  • SOP Development
  • Client Support Specialist
  • Customer Support Specialist
  • Calendar & Inbox Management
  • Scientific Communication
  • graphic design
  • Client Comunication
  • IT technical support
  • Microsoft Office (Advanced)
  • Technical Support (SaaS)
  • Supplier Communication
  • • Cross-functional Communication
  • Master Data Management
  • office365
  • Desktop Support
  • Advanced Excel
  • DNS Management
  • Debt Management
  • Metadata Management
  • Executive Virtual Assistance
  • IT Technical Support
  • KPI Development
  • Software Troubleshooting
  • video editiing

Technical Support Specialist

Software Kings
September 2025 - present

• Engineered step-by-step technical solutions for Microsoft 365, Windows 10/11, Windows Server and Adobe suite, consistently achieving a 97% first-contact resolution rate for 130 monthly tickets. • Managed enterprise-level security and cross-device configuration for global clients, ensuring 100% compliance with licensing standards. • Troubleshot complex licensing errors and system compatibility issues, delivering step-by-step technical solutions with a focus on low response latency.

Logistics Coordinator

Global X Logistics
March 2024 - June 2025

• Spearheaded end-to-end remote logistics for heavy-duty cargo in the U.S. market, managing 3 to 6 active daily shipments. • Negotiated freight rates with vetted carriers, increasing monthly profit margins by 30% and generating $7,000 in average additional monthly revenue. • Sourced and secured a high-value client pipeline through targeted prospecting and customized logistics design.

Executive Assistant

Private Psychology Practice
July 2022 - October 2023

• Managed end-to-end clinical operations and international patient scheduling across diverse markets, including the U.S., U.K., Australia, Spain, and throughout Latin America and Europe. • Executed a multi-channel content strategy that scaled Instagram traffic by 2,000% through high-impact video production and data-driven design. • Standardized the patient journey by developing and implementing comprehensive SOPs for onboarding, pricing and communication, ensuring a seamless experience across multiple time zones.

Administrative & Educational Content Assistant

Colegio Internacional Puerto La Cruz
July 2019 - May 2022

• Coordinated academic and personal schedules for a bilingual school teacher. • Supported email communication and digital file organization. • Designed presentations and educational materials to support classroom learning. • Developed digital teaching content during COVID-19 lockdown. • Handled internal student data through school intranet.

Administrative & Educational Content Assistant

Colegio Internacional Puerto La Cruz
July 2019 - May 2022

• Coordinated academic and personal schedules for a bilingual school teacher. • Supported email communication and digital file organization. • Designed presentations and educational materials to support classroom learning. • Developed digital teaching content during COVID-19 lockdown. • Handled internal student data through school intranet.

Smart Scores

Communication
90
Role Fit
80
Adaptability
90
Problem-solving
90

Smart Skills

beta