Simera Professional Key (SPK)

Kevin V

Nicaragua

Operations Manager Apprentice

10 yrs exp

Skills

  • Customer Relationship Management
  • Leadership Development
  • Operations Management
  • Salesforce
  • Business Operations Management
  • HR Platforms
  • Reputation Management
  • Client Relationship Management
  • Excel
  • Team Leadership & Development
  • Client Relationship Management,
  • Operations Manager
  • Operations Management Tasks
  • Integration Management.
  • Operational Management
  • Operating Systems Management
  • Supplier Relationship Management
  • Relationship Managment
  • Relationship management
  • B2B Sales & Client Relationship Management
  • Client Onboarding & Relationship Management
  • operation manager
  • CRM and Client Relationship Management
  • Client Relationship Managements
  • Workflow Coordination
  • Operation Management
  • Operations Management:
  • Carrier Relationship Management
  • Airbnb Operations Management

Kevin V

Nicaragua

Operations Manager Apprentice

10 yrs exp

Skills

  • Customer Relationship Management
  • Leadership Development
  • Operations Management
  • Salesforce
  • Business Operations Management
  • HR Platforms
  • Reputation Management
  • Client Relationship Management
  • Excel
  • Team Leadership & Development
  • Client Relationship Management,
  • Operations Manager
  • Operations Management Tasks
  • Integration Management.
  • Operational Management
  • Operating Systems Management
  • Supplier Relationship Management
  • Relationship Managment
  • Relationship management
  • B2B Sales & Client Relationship Management
  • Client Onboarding & Relationship Management
  • operation manager
  • CRM and Client Relationship Management
  • Client Relationship Managements
  • Workflow Coordination
  • Operation Management
  • Operations Management:
  • Carrier Relationship Management
  • Airbnb Operations Management

Operations Manager Apprentice

Foundever
April 2023 - present

Lead operations across voice, chat, Tier-2, QA, Workforce, and Learning teams. Own delivery of CSAT, AHT, quality, attendance, and overall KPI performance. Manage Tier-2 case handling, escalation processes, and customer resolution. Create and present WBR/QBR reporting with insights and action plans. Maintain strong client relationships through clear communication. Provide hands-on leadership by staying involved with frontline teams.

Senior Supervisor & Wellbeing Coordinator

Sitel Group
May 2021 - April 2023

Supervised leadership teams supporting financial services operations. Supported launch of a new streaming account, including onboarding and stabilization. Ensured KPI alignment through coaching and QA calibration. Led the everBetter Program for Nicaragua focused on health and wellbeing. Coordinated engagement strategies to support performance and retention.

Senior Supervisor

Sitel Group
November 2020 - May 2021

Managed supervisors and frontline teams supporting financial verification services. Ensured delivery of CSAT, QA, AHT, adherence, and compliance KPIs. Drove operational consistency and coaching execution.

Supervisor

Sitel Group
April 2017 - November 2020

Led teams handling money movement, account verification, and customer support. Conducted performance coaching, QA calibrations, and operational follow-up. Handled escalations and compliance workflows.

Smart Scores

Communication
90
Role Fit
95
Adaptability
80
Problem-solving
90

Smart Skills

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