Simera Professional Key (SPK)

Romina A

Chile

Customer Support Representative (Bilingual)

9 yrs exp

Skills

  • Adaptability
  • Business Process Improvement
  • IT Management
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Canva
  • Canvas
  • Data Entry
  • Digital Project Management
  • Direction
  • Executive Assistance
  • Genially
  • Process Improvement Analysis
  • Slack
  • Travel Coordination
  • Process Improvement
  • Database Entry
  • Administrative Support
  • Online Research
  • Bid Management
  • Discretion
  • Professional ethics
  • Office Management
  • Client Management
  • profesionalismo
  • remote work
  • Adaptabilid
  • Time managment
  • Autonomy
  • Google Workspace (Docs, Sheets, Slides)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Time Management,
  • Confidential Information Handling
  • Event Coordination
  • Time mangament
  • Digital Content Management
  • Time-Management
  • adaptabilité
  • Microsoft Office (Word, Excel, PowerPoint)
  • Adaptability.
  • report and presentation preparation
  • Mailbox Management
  • Proactive
  • Workflow Optimization
  • Google Workspace (Docs, Sheets, Gmail, Meet, Drive)
  • Proactiveness
  • adaptabilty
  • Microsoft Office (Word, Excel, Outlook)
  • Adaptabiity
  • Microsoft Office (Excel, Word, PowerPoint)
  • adpatability
  • Task Coordination
  • Virtual Assistant
  • Email and Inbox Management
  • Calendar & Inbox Management
  • Travel & Event Coordination
  • Service Coordination
  • 9. Time Management
  • Healthcare Appointment Scheduling
  • Process Improvement(SOPs)
  • Confidential Data Handling
  • Customer Communication
  • Remote Administrative Support
  • Adabiility
  • Adaptabilility
  • Admistrative Support
  • professionalism
  • Executive Virtual Assistance

Romina A

Chile

Customer Support Representative (Bilingual)

9 yrs exp

Skills

  • Adaptability
  • Business Process Improvement
  • IT Management
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Canva
  • Canvas
  • Data Entry
  • Digital Project Management
  • Direction
  • Executive Assistance
  • Genially
  • Process Improvement Analysis
  • Slack
  • Travel Coordination
  • Process Improvement
  • Database Entry
  • Administrative Support
  • Online Research
  • Bid Management
  • Discretion
  • Professional ethics
  • Office Management
  • Client Management
  • profesionalismo
  • remote work
  • Adaptabilid
  • Time managment
  • Autonomy
  • Google Workspace (Docs, Sheets, Slides)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Time Management,
  • Confidential Information Handling
  • Event Coordination
  • Time mangament
  • Digital Content Management
  • Time-Management
  • adaptabilité
  • Microsoft Office (Word, Excel, PowerPoint)
  • Adaptability.
  • report and presentation preparation
  • Mailbox Management
  • Proactive
  • Workflow Optimization
  • Google Workspace (Docs, Sheets, Gmail, Meet, Drive)
  • Proactiveness
  • adaptabilty
  • Microsoft Office (Word, Excel, Outlook)
  • Adaptabiity
  • Microsoft Office (Excel, Word, PowerPoint)
  • adpatability
  • Task Coordination
  • Virtual Assistant
  • Email and Inbox Management
  • Calendar & Inbox Management
  • Travel & Event Coordination
  • Service Coordination
  • 9. Time Management
  • Healthcare Appointment Scheduling
  • Process Improvement(SOPs)
  • Confidential Data Handling
  • Customer Communication
  • Remote Administrative Support
  • Adabiility
  • Adaptabilility
  • Admistrative Support
  • professionalism
  • Executive Virtual Assistance

Customer Support Representative (Bilingual)

Bluelink International Chile
January 2025 - present

Delivered customer support to international clients via phone and digital channels. Managed customer communications, inquiries, and issue resolution while meeting performance metrics. Entered and updated customer data accurately in internal systems and databases. Followed confidentiality, compliance, and quality assurance protocols. Supported operational efficiency by documenting cases and improving response processes.

Multifunctional Cashier

Santa Isabel Supermarket
January 2019 - December 2020

Provided customer-facing support in a fast-paced environment. Managed transactions, cash handling, and accurate data entry. Supported daily operations, organization, and workflow efficiency.

English Teacher (Remote/On-site)

Colegio Polivalente Almendral - Colegio Cardenal Raúl Silva Henríquez
January 2019 - December 2024

Planned, organized, and managed multiple schedules and deadlines simultaneously. Created clear, structured digital content and presentations approved for the next stage by supervisors for implementation in the classroom. Communicated effectively with diverse stakeholders in remote and in-person environments. Utilized digital platforms and collaboration tools to manage workflows and deliver results. Applied continuous improvement and feedback strategies to optimize processes.

Professional Internship – Business Administration (Operations Department)

Padre Hurtado Hospital
January 2014 - December 2014

Provided administrative support to the Operations department. Recorded, organized, and maintained operational information. Prepared basic reports and documentation. Handled confidential information responsibly and in compliance with internal procedures.

Smart Scores

Communication
70
Role Fit
90
Adaptability
80
Problem-solving
90

Smart Skills

beta