Coordinated and administered employee benefit plans. Provided personalized advice to clients on benefit selection and options.

Organized and efficiently scheduled appointments and handled patient calls. Coordinated appointments, treatments, and follow-ups for patients in a medical office. Responsible for drafting and creating contracts and schedules, verifying documents prior to treatment, and patient care.

Provided customer service, effectively resolving customer inquiries and problems. Collaborated interdepartmentally, working in teams with different areas to achieve common goals. Managed customer complaints and claims to ensure satisfaction.

Responsible for the Reception and Customer Service department, including check-in and check-out, managing the ZEUS operating system, and training hotel staff on customer experiences. Gained experience in customer service and problem resolution in a hotel environment. Possessed knowledge of check-in, check-out, and reservation procedures. Demonstrated ability to communicate effectively with clients in English and Spanish. Proficient in handling reservation systems and hotel software. Performed night audits and cash handling.