Reviewed and cleared property titles for legal sale and transfer. Coordinated with title officers and clients to ensure smooth processing of ownership documentation. Maintained accurate records and supported back-office administrative functions related to property closings.

Handled onboarding for new hires, including payroll setup and client documentation. Managed billing accounts and processed client payments with accurate recordkeeping. Prepared contracts and onboarding kits for new clients. Oversaw daily office operations, functioning as manager, administrator, and recruiter in a small business setting.

Assisted clients in preparing for court proceedings by organizing legal documentation. Drafted, filed, and logged court documents and outcomes. Provided administrative support to attorneys and maintained client records. Delivered frontline customer service, ensuring court orders and legal notices were served efficiently.

Provided phone and live chat support to resolve customer issues in a fast-paced call center environment. Assisted with billing inquiries, product troubleshooting, and account updates. Promoted to Supervisor at IBEX, where responsibilities included coaching team members and monitoring quality metrics. Maintained high customer satisfaction through clear communication and issue resolution.