Provided technical support to clients through Zendesk and email, ensuring timely and effective issue resolution. Troubleshot software and technical issues, maintaining high platform reliability and client satisfaction. Managed support tickets, prioritized incidents, and followed through until full resolution. Coordinated with internal technical teams to resolve complex client issues efficiently. Communicated directly with clients via email and video calls to provide guidance and technical assistance. Used Slack and Asana to coordinate tasks, track progress, and manage workflows. Documented processes, troubleshooting procedures, and support guidelines. Monitored platform performance and identified opportunities to improve user experience and support efficiency.

Managed client requests and provided administrative and operational support. Communicated with international clients, ensuring accurate handling of documentation and requirements. Maintained detailed records and ensured compliance with internal procedures. Developed strong client communication, organization, and problem-solving skills.

Delivered high-quality customer service in a fast-paced environment. Developed strong communication and interpersonal skills while working with international customers. Strengthened English fluency in professional and customer-facing settings.