Managed U.S.-based customer accounts within the Turo platform. Reviewed and analyzed claims documentation including trip photos, damage reports, and supporting evidence. Interpreted platform policies to determine coverage eligibility and communicate decisions clearly. Handled escalated and high-conflict situations while maintaining service standards. Documented cases accurately in CRM systems ensuring compliance and traceability. Coordinated with internal departments to resolve disputes efficiently. Consistently maintained performance and quality metrics within operational standards.

Assisted in drafting and organizing legal documents related to preliminary investigations. Reviewed, classified, and archived official case documentation ensuring accuracy and compliance. Managed documentation for over 50 criminal case files. Developed strong analytical skills and attention to detail in regulated environments. Worked directly with legal and administrative personnel in high-responsibility settings. Developed strong interpersonal and face-to-face communication skills.