Reported directly to the COO of Southern Europe and LATAM, leading the digital operations strategy to ensure compliance with SLAs and quality standards across multiple countries. Led the regional implementation of the VIOOH Ad Server, ensuring inventory management functionality for Programmatic Sales (pDOOH) and acting as a technical authority in the pre-sale of large commercial opportunities. Directed the transition to a predictive monitoring model (Machine Learning) for a network of +4,000 assets, integrating Power BI dashboards for Board Committee decision-making, achieving zero unplanned downtime. Directed multidisciplinary teams of +100 engineers and technicians, establishing high-level support protocols (N2/N3) and training plans. Strategically controlled Capex/Opex budgets, driving profitability through continuous improvement in the supply chain and operational processes.

Responsible for the digital and IT operations of the Peruvian subsidiary, ensuring the optimal functioning of the digital network in airports, shopping malls, and train stations. Supervised the installation of new digital furniture and coordinated directly with the Headquarters team in France for project alignment. Managed the overall security of the organization, ensuring compliance with security management systems and business continuity. Worked on the continuous improvement of the technological infrastructure, coordinating with other areas and staying updated on sector trends.

Led critical incident management as the Nivel 3 hierarchical lead, ensuring prompt resolution of outages for clients and SLA compliance. Supervised the handling of incidents for the Capacity Services Area, managing +1,000 network data links (Submarine, Satellite, and Terrestrial). Directed staff training and the implementation of operational improvements, optimizing incident management processes based on ITIL.

Acted as the Nivel 2 hierarchical lead for incident response, supervising incident handling and task assignment to analysts to ensure efficiency in problem resolution. Managed Telefónica Global Solutions' transmission and network teams, coordinating corrective and preventive work to guarantee service quality and availability.

Responsible for the operation and management of transmission equipment (DWDM, ADM, SDH; Infinera, Ciena, Tyco, Nortel) and Routers (Cisco, Juniper) in Telefónica Internacional's Latin American network. Monitored the SAm-1 network, performing fault diagnosis and resolution (physical and logical), and coordinated corrective and preventive work. Interacted directly with clients and network providers for incident management, and prepared technical reports using corporate tools such as CRM, E-room, Kappa, and Sigma.