Managed a portfolio of 100+ high-ticket client accounts, owning the entire customer lifecycle from onboarding to renewal across programs with an average duration of 12 months. Acted as the primary advisor for clients, leading executive-level meetings, guiding clients through their success roadmap, and aligning program delivery with business objectives. Owned and protected $150K+ USD in recurring revenue, managing retention, renewals, and account health. Drove $50K+ USD in expansion revenue through upselling and cross-selling initiatives. Led $80K+ USD in revenue recovery and collections, resolving payment objections and negotiating solutions. Managed churn risk, customer objections, complaints, and escalations, serving as the central point of resolution and internal coordination. Designed and maintained internal dashboards and reporting structures to track account status, revenue exposure, engagement, and operational risks. Key Impact: Sustained revenue retention and growth across a large, high-touch client portfolio through proactive relationship management, objection handling, and strategic expansion.

Built and deployed 40+ automated workflows in HubSpot, streamlining lead management, onboarding, task assignment, and data hygiene. Developed 7 executive-level dashboards (6–10 reports each) used in weekly leadership meetings to drive performance and strategic decisions. Integrated HubSpot with Mailchimp, Make, Apollo, enabling end-to-end automation across the customer journey. Led cross-functional initiatives as Project Manager for GTM, inbound, and network strategies. Acted as internal consultant for Revenue, Sales, and Customer Success teams, improving adoption and operational efficiency. Key Impact: Reduced manual workload, improved visibility across the funnel, and accelerated decision-making at the executive level.

Closed contracts including a $100K project, $20K project, and a recurring staff augmentation agreement scaled from $7K to $14K/month. Led outbound prospecting efforts and discovery calls, converting leads into long-term clients. Coordinated onboarding and cross-team handoffs to ensure seamless client transitions.

Closed contracts including a $100K project, $20K project, and a recurring staff augmentation agreement scaled from $7K to $14K/month. Led outbound prospecting efforts and discovery calls, converting leads into long-term clients. Coordinated onboarding and cross-team handoffs to ensure seamless client transitions.

Managed the company’s most strategic accounts, generating $100K+ in monthly recurring revenue. Expanded client teams 30%, resulting in a $40K+ MRR increase and doubling revenue in another account. Owned monthly billing and invoicing processes for multiple accounts, ensuring accuracy and timely reporting. Conducted quarterly CSAT surveys, consistently achieving 90%+ satisfaction scores. Key Impact: Secured long-term relationships and significant revenue growth through strategic account management.

Supported pricing and sales operations by preparing 5–10 daily quotes, adjusting rates based on margins, logistics conditions, and delivery timelines. Tracked air and maritime shipments, ensuring pricing accuracy and cost control across international operations. Collaborated with sales and finance teams to monitor monthly revenue data and support margin optimization decisions.