Provided support to English-speaking customers through digital channels for an important car rental marketplace platform, offering fast, effective, and empathetic solutions focused on user satisfaction. Received and worked on escalations in a timely manner to address specific verification issues and followed up with customers.

Offered fiber optic and cable services for home via phone to Spanish-speaking users, handling different databases provided by the company (Movistar Chile). Closed sales and performed necessary follow-up to ensure installation and activation.

Attracted customers via social networks and phone calls, offering phone plans and portability for Entel Chile and Claro Perú campaigns, closing sales and ensuring service activation.

Management assistant. Prepared, revised, filed, and controlled physical and digital documents. Supported inventory control, creating service orders, billing, and payroll using administrative systems.