We tripled training numbers using virtual methods (Zoom online conferences) while keeping the costs down. We helped one of our biggest customers to successfully promote our brand on Fitelven 2026 technology fair. We encouraged our customers to build their own channel training programs using other markets as our reference. We designed all our marketing materials using common online tools for faster proficiency. We supported very complex system integrations for our final customers.

Our team assists customers by troubleshooting IT systems remotely and acting as a liaison between brand technical support and the end customer. Additionally, we procure new hardware, set it up, and coordinate technical visits to diagnose and repair equipment, minimizing any downtime. We also help our customers meet their demands, including placing devices in a blueprint using specialized software. Other cross-functional duties include assisting field technicians while on dispatch with any technical questions or challenges, managing customer relationships, onboarding new customers, helping them set up credentials, answering any post-installation questions, and assisting our administrative staff by elaborating basic estimates for all field-related projects. I was also managing our ticketing system, making sure to handle customer issues in a timely manner.

Building IT systems is my passion. I enjoy diversifying my expertise across various domains, including hardware, networking, email services, file cloud backup solutions, communications, corporate image, camera surveillance, video conferencing, professional audio-video systems, and social media integrations. I have served as a job team supervisor for other contractors working within our customers’ premises. By coordinating with several service providers from different backgrounds, we can transform complex IT problems into simple, one-key solutions. Our offerings include a combination of sales, installation, and technical support. Clients prefer our approach because we are receptive, realistic, budget-conscious, and mindful of current circumstances. Despite having no prior experience, my teammates and I successfully convinced employees, managers, and providers to incorporate high-end branded IT equipment into their corporate and industrial environments. Our dedicated team effectively resolved issues related to corporate emails within our customers’ IT service providers.

Procurement, sales, installation, maintenance, and customer service. I was in charge of corporate servers, workstations, and centralized security systems. This included a state-of-the-art solutions portfolio from brands such as APC, HP, Google Cloud, Lenovo, NetGear Arlo, ZKTEco, HIK Vision, TP-LINK, Howell, SIEMON Networking hardware, and Microsoft software solutions (Windows OS, Windows Server Licensing). This included budget-oriented proposals to comply with customer specific requirements. Follow-up customer contact is mandatory at any level, in order to answer customer questions and create new sales leads.

Our team successfully managed to position CONSYS corporation as the best support center in western Venezuela, surpassing the metrics and expectations demanded by the HP brand for the Latin America region. Using a single web-based tool for all our customers' cases, including all details regarding part replacements, emails, documentation logs, we provided them with assertive solutions under time-sensitive metrics. This gave us outstanding response times. We explored new business revenue opportunities by providing customized content using Digital Signage and video communication solutions in corporate and industrial environments, using tools such as DISE composer, Adobe suite, and EDIUS NLE software. We successfully set up a state-of-the-art ESD station for our engineering department. I was in charge of the research, procurement, and logistics of all the main components requirements. This allowed us to perform appropriate handling when a spare part needed to be diagnosed or handled to our customers. We followed strict brand guidelines from HP brand representatives.

(This is a career switch from Broadcast to IT support due to mass media shutdowns in my home country) Delivering an outstanding customer support experience was our everyday mission. To comply with HP training requirements, my teammates and myself began to excel HP Prometrics certifications, minding our brand values, customer-oriented solutions, and timely prompt responses. I learned to perform basic repairs and part replacements for laptops, servers, and workstations, following strict guidelines and tools provided by HP.

Co-Producer of feature television shows such as "America en Resumen", "Infoevento" and many documentaries. My job was about tracking all raw camera footage, capturing and coaching voice-over talents. We relied on using post-production software tools (Adobe Premiere, Adobe Audition, Edius), and delivered those shows to our head decision-makers. I worked alongside graphic designers suggesting creative solutions that could be represented visually including intros, titling, and color grading.

Full-time street reporter. Learned how to do research, file a report, scripts, voice-over, video editing, and interview techniques. Learned how to deal with dangerous and stressful situations including public turmoils, natural disasters, political disagreements, and public health crisis coverage using a discreet network of contacts and helpful individuals.