Managed over 200 restaurant partners across EMEA, driving $1.2M in incremental revenue and improving operational efficiency. Achieved 25% YoY average partner sales growth through targeted campaigns and menu strategy. Supported seasonal campaigns and regional growth initiatives, increasing partner retention by 10%. Conducted over 50 trainings and workshops, boosting adoption by 30% and platform engagement by 20%. Built dashboards to track performance and identify upsell and expansion opportunities.

Owned over 350 high-touch EMEA accounts (~$8M ARR), leading onboarding, adoption, retention, renewals, and contract negotiations. Reduced high-risk churn by 30% (over 100 clients/year) through proactive engagement. Improved product adoption by 35% and satisfaction scores by 15% via structured onboarding. Conducted strategic QBRs, generating $1.5M in account expansions. Consistently exceeded retention and expansion KPIs in a high-volume portfolio.

Managed 45 US enterprise accounts in a highly regulated environment. Accelerated onboarding timelines by 1 week (15–25%), reducing time-to-value. Reduced operational errors by 45% with standardized client communication and training materials. Delivered client education sessions, improving CSAT by 35%. Collaborated cross-functionally with compliance, operations, and senior stakeholders to enhance service efficiency.

Supported large-scale recruitment projects across European markets, achieving over 95% CSAT. Implemented process improvements and structured client guidance, improving retention and adoption by 20%. Developed training materials and knowledge-sharing programs, improving team efficiency by 15%.