Supported 600 international postgraduate students throughout their academic lifecycle in a fully online environment. Provided personalized academic guidance to clarify course requirements and assignment expectations. Monitored academic performance and identified at-risk students, contributing to a 95% retention rate. Collaborated with faculty to coordinate academic processes and resolve student-related issues. Tracked student progress using LMS and CRM systems, delivered constructive feedback, and prepared academic follow-up reports. Maintained timely communication and constructive academic support aligned with institutional standards.

Delivered bilingual (Spanish & English) support, reducing response time to five minutes and improving user satisfaction. Proposed improvements to internal processes and support tools. Implemented structured problem-solving logic for handling diverse support cases.

Built, led, and trained the first hybrid driver acquisition team (30 members) using lead-generation strategies during the company's launch in Bolivia. Designed educational and communication materials for freelancer onboarding and training. Managed social media channels focused on prospect acquisition. Optimized registration and technology adoption processes to enhance the initial app experience.

Coordinated interdepartmental operations for the “National Grand Raffle 2021”, integrating communication, marketing, administration, logistics, public relations, and social media management.

Researched political context, monitored media narratives, and analyzed television and radio coverage following the 2019 post-election conflicts in Bolivia.

Participated in academic research projects and organized university scientific events.