Simera Professional Key (SPK)

Sergio V

Nicaragua

Senior Technical Support Team Leader

$ 2,200/month

4 yrs exp

Bilingual Fintech Operations & Project Manager with a background in Computer Science and a Master’s in Education. I specialize in bridging the gap between technical execution and strategic leadership to drive high-impact global operations. Key Pillars: 🚀 Project Management: Agile/Scrum expert (Google & PMI certified) focused on process optimization. 💳 Fintech & Compliance: Specialist in SOC 2 certification (OneLeet), account security, and regulatory standards. 💻 Technology & Cyber…

Skills

  • Agile Project Management
  • Data Entry
  • Customer services support
  • 10. Remote Collaboration (Slack, Zoom, Trello)
  • Fintech Operations
  • Technical Support Leadership
  • Data Analysis for AI

Sergio V

Nicaragua

Senior Technical Support Team Leader

$ 2,200 /month

Part Time: $ 1,250/month

4 yrs exp

Intro Video

Bilingual Fintech Operations & Project Manager with a background in Computer Science and a Master’s in Education. I specialize in bridging the gap between technical execution and strategic leadership to drive high-impact global operations. Key Pillars: 🚀 Project Management: Agile/Scrum expert (Google & PMI certified) focused on process optimization. 💳 Fintech & Compliance: Specialist in SOC 2 certification (OneLeet), account security, and regulatory standards. 💻 Technology & Cyber…

Skills

  • Agile Project Management
  • Data Entry
  • Customer services support
  • 10. Remote Collaboration (Slack, Zoom, Trello)
  • Fintech Operations
  • Technical Support Leadership
  • Data Analysis for AI

Senior Technical Support Team Leader

Seis
September 2022 - September 2025

Identity Verification & Compliance: Performed rigorous document review of Passports, SSN, and ITIN documents to ensure compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Customer Onboarding: Facilitated the digital bank account opening process by verifying applicant identities and ensuring data integrity within the Fintech platform. Fraud Detection: Identified and flagged inconsistent or fraudulent documentation to mitigate risks and protect the institution’s financial ecosystem. High-Volume Document Analysis: Managed large-scale verification queues, maintaining high accuracy and speed to ensure a seamless user experience during the onboarding stage.

AI Data Associate / Data Annotator for Machine Learning

Amazon Alexa
June 2022 - January 2022

Experienced Data Entry Specialist with a focus on Artificial Intelligence. I contributed to the optimization of the Amazon Echo Dot (4th Gen) by labeling linguistic data and training NLP models to improve Alexa's accuracy.

Customer Services Phone Advisor Tier 2

Apple
November 2017 - November 2018

iTunes Store Phone Advisor

Smart Scores

Communication
75
Role Fit
90
Adaptability
70
Problem-solving
70

Smart Skills

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