Managed 150+ customer inquiries daily using HubSpot CRM, across phone, email, and live chat, achieving a 95% customer satisfaction rate and promptly resolving issues. Collaborated with product teams to improve customer adoption of new features, leveraging customer feedback to refine service offerings and drive product enhancements. Resolved complex technical issues related to Microsoft Office, antivirus software, and other applications, ensuring accurate and timely troubleshooting. Achieved a 30% increase in sales through effective upselling and cross-selling techniques, improving customer engagement and driving revenue growth. Managed customer orders and e-commerce issues, ensuring smooth order fulfillment, timely delivery, and high satisfaction levels. Provided pre- and post-sales support, guiding customers through system setup, software integrations, and resolving billing inquiries. Recognized for exceptional performance with Employee of the Year award for outstanding customer service and issue resolution.

Handled complex technical problems across multiple communication channels, consistently achieving or exceeding service level agreements (SLAs). Streamlined customer communication processes, resulting in a 35% reduction in response times and a noticeable improvement in customer satisfaction ratings. Kept up-to-date with product updates, ensuring customers received accurate and timely information about service changes and product features.

Created and maintained product displays and managed inventory, improving product visibility and customer satisfaction. Consistently exceeded sales targets by 20% by promoting products and delivering detailed product knowledge to both staff and customers. Conducted training sessions to boost staff knowledge and enhance the overall customer experience.