• Acted as Senior Business Analyst & Product Owner for card products, payments, credit scoring, and digital financial solutions. • Owned product backlogs, defined product vision, roadmaps, and priorities aligned with business goals. • Led end-to-end requirements gathering, stakeholder workshops, gap analysis, and solution design. • Translated business needs into epics, user stories, acceptance criteria, and functional specifications. • Worked closely with engineering, QA, UX, and operations teams to ensure high-quality delivery. • Drove Agile adoption, sprint planning, backlog grooming, reviews, and retrospectives. • Ensured compliance with PCI DSS, ISO 8583, ISO 20022, regulatory and risk standards. • Delivered onsite consulting support to enterprise BFSI clients, ensuring customer satisfaction and SLA adherence. • Supported go-live, training, first-transaction readiness, and post-implementation stabilization.

Served as Senior BA for BFSI, Insurance, Payments, and Healthcare platforms. Led business process analysis, API requirement definition, and data performance optimization. Collaborated with business, architecture, and development teams to define scalable solutions. Prepared BRD, FRD, functional specifications, and UAT scenarios. Provided insights using data analysis and reporting, improving decision-making. Ensured alignment with banking regulations, security, and compliance frameworks.

Played a hybrid Business Analyst / QA Lead role for global card and payment systems. Gathered and analyzed business requirements for issuing, acquiring, ATM, POS, and e-commerce systems. Worked with Mastercard, Visa, Amex simulators, ISO 8583 & payments switching platforms. Led UAT planning, execution, and defect triage with business stakeholders. Supported Agile delivery, sprint ceremonies, and release governance. Received Spot Awards & Client Appreciation for delivery excellence.