Supervise the overall performance of the interpreters, assign and evaluate tests, audit interpreters, create and improve trainings, review interpreters’ accounts, provide assistance to the clients, and solve any issue regarding quality.

Program Manager: Coordinated support across various departments and management to ensure optimal performance of multiple accounts. Key Account Manager: Provided comprehensive assistance to clients concerning their language requirements, coverage, and overall account management to achieve high performance standards. Team Manager: Led a team of interpreters, offering guidance and coaching on best practices to enhance performance. Training and QA Analyst: Facilitated sessions on code of ethics, best practices, and platform usage, incorporating role-playing exercises to evaluate interpretation skills. Supported recruitment team with quality assurance processes for onboarding. Recruiter: Managed candidate outreach and guided individuals through onboarding process.

Taught English to Junior High students. Planned and developed curriculum to cover requested topics for each grade.

Provided customer service and assistance to Walmart clients.

Taught English to elementary, junior high, and high school students. Planned and developed curriculum to cover requested topics for each grade.

Translated letters for sponsors and sponsored children daily, and interpreted during sponsor visits.