Managed all administrative and operational functions for a $150K annual revenue business, acting as primary liaison between ownership, staff, vendors, and external partners. Coordinated scheduling, communications, and logistics across a 12-person team ensuring seamless daily operations and executive priorities were met. Established and maintained partnerships with 20+ hotels, tour operators, and corporate clients through proactive outreach, relationship management, and follow-up. Negotiated vendor contracts resulting in a 15% cost reduction while maintaining quality standards, directly impacting profitability within 4 months. Implemented digital systems (POS, inventory tracking, CRM) and created training documentation for staff, reducing operational errors by 30%. Drafted professional communications, managed stakeholder emails, and coordinated meetings with investors, partners, and VIP clients.

Provided administrative and project management support to 8+ e-commerce clients, coordinating website launches, vendor relationships, and campaign execution. Managed client communications, scheduling, deliverables tracking, and stakeholder updates across multiple concurrent projects. Created process documentation and SOPs for digital operations, enabling clients to scale efficiently. Researched and compiled market data, competitor analysis, and strategic recommendations for client decision-making.