Manage online customer inquiries and provide technical support to students. Ensure high satisfaction levels through effective digital communication. Coordinate with the academic team to resolve platform-related issues.

Managed customer relations through the contact center and in-store. Performed data verification and lead follow-up. Achieved sales targets through personalized advisory and field work.

Developed administrative sales reports and managed physical and digital filing systems. Daily cash closure and sales record keeping, billing, and customer payments accurately. Streamlined office administrative processes during the seasonal peak.

Supervised branch operations and inventory levels. Managed payroll commissions and administrative sales documentation. Coordinated staff schedules and maintained high service standards.