• Head of Cloud and On-Premise DC Operations in America, managing partners for the operational support a long of 100 sites on the region • Achieved continuously improvement, lifecycle refreshment, task automation, BCP Implementation and Operation Resiliency for IT Infrastructure, targeting CAPEX reduction around 25% • Management of DC Operations for HCI Computing, Storage, Virtualization, Data Center, SDWAN/SDLAN Integration, Physical Infrastructure resiliency and others, achieving Cost Reduction & Customer Satisfaction • Design, Implementation and Operation of the most important Projects across region • Partner KPIs Control and Monitor: SLAs & OLA's, Escalations, Major Incident handling, Costs and Budget Management, Operational Excellence, others

• Commanded both PMO & TMO, managing a staff of Engineers (26) and PMs (6) to deliver services for diverse technologies, onto the schedule and budgets, achieving Customer Satisfaction • Addressed Design, Implementation and Operation of the most important projects, reached Revenue yearly average 150MM USD • Carried Top 20 Projects on track, getting Customer Satisfaction, Revenue and Collection timely • Train and certify 50 partners for Service Delivery through +180 certified engineers • Created a Certification and Career Plan for Engineering team +28 Engineers • Managed 05 main KPIs as: Revenue, Partner Enablement, Customer Satisfaction, Career Cert, SLA/OLA

• Directed 05 IT projects simultaneously to support and enhance the core business of the port • Aligned work plans and timelines, following the Key Deliverables and Milestones, keeping the projects on track (Time and Budget) • Designed and implemented DC & LAN (Cisco Nexus, FirePower and ISE +100 Network elements) • Completed implementation of Private 4G LTE Network covering the whole campus • Finished implementation of Container Datacenters (02) • Architecture and implemented Multicast Network for Video surveillance, in a multi-vendor environment • Achieved integration with SCADA Systems (IoT, Sensors, Cranes) for OCR Containers Recognition & Allocation • Designed the Operation and Maintenance routine program for all (5) projects once closed • Delivered all 05 projects in operational state, 100% Up and Running

• Directed the main operations for the Advance Service Delivery unit, leading the Technical Operations, vendors as Cisco, Microsoft, HP, Sandvine for solutions like R&S, Collaboration, Network Security, Carrier Networks and IT Infrastructure • Managed Top 10 project deployment across the region, with a Revenue achievement 35MM USD • Led the Design, Installation & Commissioning and Go Live for main projects involving different technologies reducing the implementation times on 25% • Review of project documentation as HLD, LLD, Implementation Plan, ATP, MOP/SOP, RFCs, others • Expertly development technical designs for major business opportunities leading to annual revenues of 25MM to 30MM USD • Improved Customer Satisfaction >40% through ISO 9001-2008 certification, by the Quality System process implementation • Drove expansion of portfolio with new brands and technologies such as Sandvine, HP, and Riverbed +40% portfolio • Developed and maintained main KPIs as Projects Delivered timely, Project Deviation, Engineering Certification Track, Service Request and Incident SLAs and Customer Satisfaction

• Technical Leader for IP R&S and Unified Communication Projects • Accomplished Career and Certification plan for Delivery Services team as KPI, impacting the HR Development target 35% up • Pushed out Panama ISO 9001:2008 – Quality Management Certification from 2009 to 2011 increasing the Customer Satisfaction KPIs • Reached Customer Satisfaction & Ticket Closure SLA Completion on 92% rate as KPI • Reduced Implementation times in a 45% which impacted on Revenue KPI