Manage and support strategic accounts in the U.S. market, primarily in the retail sector, acting as the main point of contact for enterprise clients. Build and maintain consultative relationships, anticipating client needs and co-creating tailored, value-driven solutions. Lead commercial negotiations and support the closing of complex agreements, including AI and Google Cloud-based initiatives. Coordinate cross-functional collaboration across Talent Acquisition, PMO, Architecture, Delivery, Legal, and Finance to ensure delivery excellence. Monitor market trends to identify business opportunities, optimize account strategies, and exceed growth targets. Drive new business development by prospecting and qualifying leads using tools like Apollo.IO and Sales Navigator. Produced client-facing documentation and internal process guides to ensure alignment across teams.

Support partnerships with key enterprise accounts in the U.S., serving as a key point of contact for day-to-day account management. Build and maintain strong, consultative relationships with customers, anticipating their needs and proactively identifying potential issues. Assist in contract negotiations and support the closing of agreements. Work closely with Talent Acquisition and Delivery teams to ensure client requirements are met effectively. Help ensure the timely and successful delivery of solutions that align with customer goals and expectations. Identify opportunities for business growth with existing clients and suggest improvements to meet sales targets. Proactively prospect and engage new clients to expand business opportunities.