Simera Professional Key (SPK)

Leidi P

Venezuela

Customer Care Specialist

$ 1,500/month

5 yrs exp

Leisi es especialista en Atención al Cliente con 2 años de experiencia brindando un excelente servicio en diversos entornos. Apasionada por exceder las expectativas de los clientes y resolver sus inquietudes de manera efectiva y empática. Poseo habilidades de comunicación, tanto verbales como escritas, lo que me permite interactuar con facilidad con personas de diferentes culturas y antecedentes. Como profesional tengo conocimientos de herramientas de customer support como FreshDesk, Service Des…

Skills

  • Agile Project Management
  • LinkedIn
  • Product Management
  • Project Management
  • Digital Project Management
  • Production Management
  • Property Management
  • Virtual Assistance
  • Social Media Integration
  • Asertive communication
  • Project Manager
  • Social Project Management
  • Customer Service Specialist
  • customer care
  • Upwork
  • Project managment
  • Assertive communication
  • Project Management
  • project mnangement
  • Legal Project Management
  • project managmenet
  • Virtual Assistance
  • Hybrid Project Managerment
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • AAEO specialist
  • SEO specialist
  • Complex Project Management
  • Customer Sales
  • Virtual Assistant
  • Complex Project Management

  • Customer Support Specialist
  • Customer serve
  • Project Management,
  • Project Management,
  • Executive Communication

Leidi P

Venezuela

Customer Care Specialist

$ 1,500 /month

5 yrs exp

Leisi es especialista en Atención al Cliente con 2 años de experiencia brindando un excelente servicio en diversos entornos. Apasionada por exceder las expectativas de los clientes y resolver sus inquietudes de manera efectiva y empática. Poseo habilidades de comunicación, tanto verbales como escritas, lo que me permite interactuar con facilidad con personas de diferentes culturas y antecedentes. Como profesional tengo conocimientos de herramientas de customer support como FreshDesk, Service Des…

Skills

  • Agile Project Management
  • LinkedIn
  • Product Management
  • Project Management
  • Digital Project Management
  • Production Management
  • Property Management
  • Virtual Assistance
  • Social Media Integration
  • Asertive communication
  • Project Manager
  • Social Project Management
  • Customer Service Specialist
  • customer care
  • Upwork
  • Project managment
  • Assertive communication
  • Project Management
  • project mnangement
  • Legal Project Management
  • project managmenet
  • Virtual Assistance
  • Hybrid Project Managerment
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • AAEO specialist
  • SEO specialist
  • Complex Project Management
  • Customer Sales
  • Virtual Assistant
  • Complex Project Management

  • Customer Support Specialist
  • Customer serve
  • Project Management,
  • Project Management,
  • Executive Communication

Customer Care Specialist

Corporacion Venezolana de Guayana (CVG)
February 2019 - February 2022

Provided excellent customer service to multiple companies under CVG, demonstrating strong service skills and adaptability to different corporate environments. Used specialized CRM tools to efficiently manage customer communication, followed up on inquiries, and provided personalized service. Actively participated in implementing new customer service strategies and protocols, contributing innovative ideas to optimize processes.

Sales and Cashier Assistant

Libreria Latina C.A
February 2015 - February 2017

Direct customer service at point of sale. Efficiently managed sales processes and cash register. Controlled and closed cash register at end of day. Performed reconciliation and daily income balancing. Ensured transparent and accurate handling of funds.

Smart Scores

Communication
85
Role Fit
80
Adaptability
70
Problem-solving
60
Drive/Initiative
85
Professional Presence
80

Smart Skills

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