Providing regular assistance with copywriting for organic posts in the brand’s tone of voice. Coordinating organic post calendars for different brands. Executing organic publishing across social media platforms and assisting in the identification, engagement, and repurposing of user-generated content for different brand campaigns. Creating and delivering social media performance reports, including knowledge of defining key performance elements and providing performance-based recommendations. Implementing proactive and reactive engagement strategies while adhering to the brand's tone of voice and guidelines. Assisting in revising engagement tactics and client recommendations in response to platform developments. Sharing feedback, trends, and internet cultural conversations gleaned from social media tools with clients and internal strategists. Providing comprehensive training and project onboarding to new team members. Reviewing team member candidates’ assessments. Proactively reviewing current processes and documentation to find efficiencies and improvements that benefit the project’s bottom line.

Coordinated responses for requests for information (RFIs) from owners and contractors regarding plumbing, fire protection, and mechanical drawings or equipment specifications. Participated in weekly owner-architect-contractor (OAC) meetings to coordinate the project's development. Reviewed mechanical, fire protection, and plumbing equipment submittals according to the hotel design and the corresponding local construction codes. Coordinated changes in architectural and engineering designs with a team of over 200 construction professionals, based on owners, contractors', and authority having jurisdictions' (AHJ) requests. Conducted thorough research and study of various construction codes of the United States.

Worked autonomously to provide an effective service for clients through various social media channels. Managed social media channels using the tone of voice and guidelines for different brands. Achieved efficient and effective communication with clients' audiences through platforms such as Sprinklr, Spredfast, and Sysomos. Responded to complaints, queries, and engaged with the audience on different social networks. Worked in direct collaboration with senior members of the Customer Service and Services teams to ensure successful management of different projects. Supervised a team of over 15 members during high traffic social media events. Identified and escalated critical and emergency content. Completed shift reports accurately and on time.

Leading client relationships by translating brand moderation strategies into scalable processes and operational guidelines aligned with business objectives. Implementing and enforcing moderation procedures in compliance with brand guidelines and contractual requirements, including SLAs. Developing, maintaining, and continuously optimizing moderation processes, guidelines, and best practices to maximize social platform capabilities. Delivering per-event reporting, quarterly social media performance reviews, and ad hoc, client-requested analyses to support data-driven decision-making. Acting as the primary daily point of contact for clients, advising on moderation strategy, execution, and continuous improvement. Collaborating closely with clients to define best practices and adapt tactics in response to evolving social media platform features and policies. Providing strategic recommendations to clients based on platform developments, performance insights, and community feedback. Championing community health by surfacing trends, insights, and actionable feedback to clients. Leading quality assurance initiatives to ensure high standards across moderation services and live moderation events. Planning, staffing, and supervising live moderation events, ensuring appropriate moderator and supervisor coverage. Managing and developing moderation teams, including recruiting, onboarding, training, coaching, and performance management. Leading team operations and quality assurance reviews, delivering ongoing feedback to drive continuous quality and efficiency improvements.