Collected, cleaned, and analyzed large datasets to identify trends and support decision-making processes. Utilized SQL and Excel to extract, manipulate, and analyze data from various databases. Developed and maintained dashboards and reports using data visualization tools to communicate insights to stakeholders. Ensured data integrity and accuracy through routine data audits and validation procedures.

Led a team of travel agents to achieve sales targets and deliver exceptional customer service in Guatemala City. Managed relationships with airlines, hotels, and tour operators to negotiate competitive pricing and exclusive deals. Coordinated travel bookings, itinerary planning, and customer consultations to ensure personalized travel experiences. Resolved complex client issues and escalations promptly, maintaining customer satisfaction and loyalty. Implemented process improvements to streamline booking procedures and enhance team efficiency.

Provided personalized furniture recommendations and interior design advice to customers, enhancing their shopping experience and satisfaction. Processed and managed customer orders, returns, and claims efficiently to maintain customer trust and company policies. Maintained detailed records of customer interactions and transactions using company databases to ensure accuracy and follow-up.

Provided prompt and effective responses to customer inquiries via online chat, ensuring high customer satisfaction levels. Maintained detailed records of customer interactions within the chat system to enhance service quality and follow-ups.

Led a sales team to exceed monthly targets for home internet, phone lines, and satellite TV services. Managed customer relationships to ensure high retention and repeat business. Provided training and mentorship to new sales representatives, improving team performance and customer satisfaction.

Managed and updated customer information in TracFone and SafeLink databases to ensure accuracy and privacy compliance. Resolved customer inquiries and complaints efficiently, maintaining high standards of customer service. Guided customers through product features and service plans to optimize user experience and boost customer retention.