Provided telephone assistance in English and Spanish to Air France and KLM passengers, efficiently resolving requests and inquiries. Managed reservations, ticket sales, cancellations, voluntary and involuntary changes, and additional services such as extra baggage, seat selection, and pet transport in the cabin. Processed refunds and claims, ensuring a satisfactory experience for customers. Consistently met KPIs set by the direct supervisor, maintaining high standards of quality and productivity. Adapted to dynamic airline procedures and tools in a fast-paced environment.

Advised clients on the selection of medical supplies, providing clear information and recommendations based on their needs. Managed direct sales, cash handling, and issuing receipts and purchase orders. Organized and restocked products, ensuring availability and proper presentation. Provided personalized service to ensure a satisfactory shopping experience.

Answered telephone inquiries from ETC (Electronic Toll Collection) users for the Survías highway on the Talca–Chillán section, offering clear and timely solutions. Resolved incidents and queries related to billing, ensuring customer satisfaction. Managed the entry and follow-up of complaints in the system. Consistently achieved and exceeded key performance indicators (KPIs) set by the client, demonstrating strong communication skills, efficiency, and a commitment to service excellence.

Designed and optimized selection tests (programming, psychometric, and linguistic) that improved the accuracy of candidate evaluation. Conducted platform demonstrations and training sessions for selection teams, increasing the adoption of the tool by client companies. Tested and ensured the technical and linguistic quality of the website, contributing to a smoother user experience. Generated and translated corporate content, enhancing the company's digital presence. Assisted users via live chat, providing timely and accurate support.