Conducted end-to-end market research to validate demand for a mobile loan application in Panama. Provided insights that informed go-to-market adjustments from the original launch country to the Panamanian market.

Redesigned the user experience of an online energy service management platform to meet modern usability and design standards. Redesigned 6 core platform modules, improving navigation clarity and reducing user friction. Translated UX research into Jira user stories and design solutions, delivering high-fidelity prototypes in Figma. Collaborated with cross-functional teams in a SCRUM environment, ensuring on-time and on-scope delivery.

Led end-to-end product design for IQTEK’s first mobile application, supporting project management and order tracking workflows. Managed project scope and user stories in Jira. Delivered high-fidelity prototypes and design documentation for developer handoff.

Designed onboarding and transactional user flows for a multi-platform online banking application. Increased onboarding completion rate from 42% to above 50% by improving clarity and reducing friction in the user flow. Supported account creation, card requests, and key banking services across desktop and mobile iteration. Improved financial transactions using checkout-inspired interaction patterns to improve completion rates.