Led multiple cross-functional teams across Infrastructure, Cybersecurity, and DevOps, applying SAFe to improve delivery maturity, predictability, and team alignment. Increased team velocity by 32% through structured Agile coaching, backlog optimization, and improved planning accuracy. Designed and implemented a complete KPI framework improving stakeholder visibility and reporting accuracy by 40% using Power BI and Excel. Achieved 100% Agile certification across a 15-member team within 6 weeks through targeted training and personalized coaching programs. Implemented a Risk Management framework reducing delivery and operational exposure by 28%, and improving risk predictability. Reduced operational overhead by 7+ hours per week by automating reporting, creating operational handbooks, and standardizing key workflows. Served as Jira Administrator, building workflows, dashboards, automation rules, and reporting systems that reduced ticket resolution time by 20% and increased transparency. Utilized Confluence and Lucidchart to centralize documentation, map processes, and improve cross-team alignment and communication. Supported cloud-related integration initiatives and manual validations during deployment cycles, ensuring secure and reliable delivery.

Led a 2-year end-to-end development project for Emerson’s Mobile CRM Application, hosted on Microsoft Azure with full API integration to Oracle Cloud CRM. Managed the entire lifecycle including technology research, feasibility analysis, UI/UX design, risk assessment, cybersecurity evaluation, user-permissions architecture, development, testing, deployment, and continuous improvement. Planned initially under Waterfall, then executed using Agile/SAFe and iterative delivery to improve velocity, quality, and stakeholder feedback cycles. Coordinated team efforts using Jira, Azure DevOps, MS Project, and developed KPI dashboards with Power BI, Excel, Tableau. Oversaw backend data flows using MySQL and validated API interactions between Azure-hosted services and Oracle Cloud. Identified and mitigated key risks reducing overall project exposure by 28%. Improved release predictability by 25% through PI Planning, dependency management, and continuous backlog refinement. Reduced escalations by 20% and improved stakeholder satisfaction by 15% through transparent reporting and risk communication. Used productivity metrics to optimize team performance and secure successful delivery. Coached business analysts and developers, improving backlog refinement quality by 30%, and promoted Agile practices across the organization.

Scrum Master of QA teams testing POS tools, APIs, and integrations under SAFe and Kanban. Coordinated testing scenarios that reduced defects in production by 18%. Facilitated Scrum ceremonies, driving sprint commitment rates above 95%. Created KPI reporting models enabling executives to monitor team performance in real time. Improved team collaboration, resulting in a 20% reduction in cycle time.

Led a networking team in design, configuration, and maintenance of routers, switches, firewalls, and wireless systems. Implemented process improvements that reduced incident response times by 25%. Mentored and coached team members, raising technical skill proficiency and achieving faster onboarding by 30%. Ensured compliance with network security policies and provided Tier-3 escalation support.