Manage ClickUp account and daily operations for the CEO, including project coordination, task tracking, and communication follow-ups across departments. Created and maintained structured Admin OKRs, productivity dashboards, and recurring workflows in ClickUp to streamline daily operations [Kanban Board]. Coordinated full recruitment cycles during team transitions, scheduling interviews with directors, tracking candidate status, and preparing offer letters and contracts. Manage onboarding and offboarding processes including setup, communication, and access management. Led the full Workable HRIS setup, uploaded and organized 152 employee contracts, salary records, and background checks; verified personal data accuracy, and ensured compliance with security standards. Oversaw all office maintenance logistics and vendor communication to guarantee uninterrupted daily operations. Managed logistics for company-wide initiatives such as Charity Project and Medical Fund Raffle, coordinating between Marketing, Finance, and vendors. Coordinated Medical Insurance renewal, handling employee communication, billing verification, and implementation of new VIP + Dental coverage options. Supported SOC2 audit, reviewing and drafting company HR policies, controls, and procedures ensuring audit readiness. Created and maintained detailed asset inventory for 75+ employees. Served as liaison between HR, Admin, Marketing, and IT to maintain alignment and support cross-functional initiatives.

Designed and launched HubSpot email campaigns including content drafting, settings configuration, and contact list management. Analyzed email campaign and landing page performance delivering detailed reports with actionable insights. Drafted, edited, and posted engaging content on Novel's and team members’ LinkedIn profiles. Promoted events and community updates through targeted social media posts. Cultivated and maintained partner relationships, scheduling meetings, following up on action items, and executing co-marketing activities. Organized webinars, co-hosted events, and coordinated marketing assets with internal teams. Updated WIG document with monthly KPIs and developed strategic actions to achieve monthly SQL goals. Created detailed briefs for graphic designers and coordinated delivery of marketing campaign assets.

Screened and prioritized emails, managed inboxes, summarized key information, and resolved calendar conflicts aligning with executive priorities. Oversaw recruitment processes including job postings, interview scheduling, and assessments. Managed onboarding and offboarding processes including setup, communication, and access management. Handled employee surveys, policy updates, and personal records. Coordinated with healthcare providers and managed miscellaneous HR tasks. Managed office supplies, pantry, food services, cleaning, birthdays, team events, vendor negotiations, shipping, and parking arrangements. Managed event logistics including registration, travel, accommodations, and communications. Scheduled and managed reminders, task updates, slide compilations, planning documents, Asana boards, and strategic planning meetings.

Created and maintained Procedure Manual for services and Terms and Conditions of Service. Controlled compliance with online purchasing procedures until post-sale. Maintained contact with Key Account Customers and handled complaints. Organized trainings and instructional materials for employees. Ensured optimal implementation of customer wishes in collaboration with other departments. Secured reports and customer contacts related to transport of goods including monitoring, reporting, and improving KPIs. Prepared monthly sales reports. Coached and developed customer service team for optimal deployment.

Interacted with customers to obtain information on their needs. Collected money/fees from customers. Prepared airway bills for mail sent via commercial courier service. Entered customer information into electronic database. Assisted customers with application documents such as visas. Maintained documents, attendance records, and correspondence. Greeted customers and signed in visitors. Answered questions about products and services.

Reported missing, damaged, tampered or opened mail bags. Operated telephone systems to complete connections on various calls. Resolved complaints, claims, and incidents concerning customer shipments. Ensured responses from colleagues and partners to fulfill customer needs. Ensured compliance with global quality standards and procedures. Arranged negotiations with company insurance and customers regarding lost/damaged shipments. Monitored shipments until final destination and kept customers informed. Worked closely with local departments, corporate network, and insurance companies. Participated in customer loyalty programs and team projects.

Tracked shipments and provided information to callers. Took messages and transferred calls. Ordered supplies needed for customers. Answered questions about products and services. Used email to receive and provide information. Arranged pick-up and delivery of shipments for customers.