Simera Professional Key (SPK)

Vilma M

Colombia

Administrative Assistant

$ 1,400/month

6 yrs exp

Skills

Administrative Organization
Communications
Customer Experience
Customer Relationship Management
Customer Service
Customer Support
Demand Generation
Game Development
iOS Development
Lead Generation
Problem Solving
Software Development
Web Development
EHR Systems
Kustomer
Lead Generator
Microsoft Office 365
Microsoft Office Suite
Outreach
Strategy Development
Wed Development
Communication
CRM Systems
Relationship Building
Team Collaboration
Client Relationship Management
ERP Systems
Problem-Solving
Comunicación
comunication
Remote Team Coordination
Talent Development
Communicative
Microsoft Office
Customer Service Rep
Probelm Sloving
Client Relationship Management,
Problem Solver
Sales development rep
Good Communication
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Customer Experience Analyst
Communication.
customer service,
Customer Service Agent
Remote Collaboration
Supplier Relationship Management
Relationship Managment
Customer Experience Strategy
Communication Tools
Sales Development
Problem - solving
Remote Team Collaboration
Relationship management
B2B Sales & Client Relationship Management
customer suport
Client Onboarding & Relationship Management
SOP Development
Customer service representative
• Relationship building
Customer-Facing Experience
Customer serve
CRM and Client Relationship Management
Client Relationship Managements
Administrative Coordination
Administrative Operations Management
Communcation
Administrative Support & Operations
Cutomer experience
Administative Operations,
Problem Saving
Administrative Operations
relationship buliding
Carrier Relationship Management
o Problem-Solving
IT Customer Support
B2B Relationship Management
Legal Development
Client Relations Management (CRM)

Vilma M

Colombia

Administrative Assistant

$ 1,400 /month

6 yrs exp

Skills

Administrative Organization
Communications
Customer Experience
Customer Relationship Management
Customer Service
Customer Support
Demand Generation
Game Development
iOS Development
Lead Generation
Problem Solving
Software Development
Web Development
EHR Systems
Kustomer
Lead Generator
Microsoft Office 365
Microsoft Office Suite
Outreach
Strategy Development
Wed Development
Communication
CRM Systems
Relationship Building
Team Collaboration
Client Relationship Management
ERP Systems
Problem-Solving
Comunicación
comunication
Remote Team Coordination
Talent Development
Communicative
Microsoft Office
Customer Service Rep
Probelm Sloving
Client Relationship Management,
Problem Solver
Sales development rep
Good Communication
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Customer Experience Analyst
Communication.
customer service,
Customer Service Agent
Remote Collaboration
Supplier Relationship Management
Relationship Managment
Customer Experience Strategy
Communication Tools
Sales Development
Problem - solving
Remote Team Collaboration
Relationship management
B2B Sales & Client Relationship Management
customer suport
Client Onboarding & Relationship Management
SOP Development
Customer service representative
• Relationship building
Customer-Facing Experience
Customer serve
CRM and Client Relationship Management
Client Relationship Managements
Administrative Coordination
Administrative Operations Management
Communcation
Administrative Support & Operations
Cutomer experience
Administative Operations,
Problem Saving
Administrative Operations
relationship buliding
Carrier Relationship Management
o Problem-Solving
IT Customer Support
B2B Relationship Management
Legal Development
Client Relations Management (CRM)

Experience
Education

Administrative Assistant

Entablas SAS

June 2023 - November 2024

Assisted with administrative processes and office coordination. Managed documentation and internal communication. Supported day-to-day operational tasks.

Customer Service Representative

Contact Point 360 SAS

February 2022 - May 2023

Provided customer support and issue resolution. Maintained high service standards and customer satisfaction. Managed high volumes of customer interactions.

Customer Service Representative

Sitel Colombia

January 2021 - June 2021

Handled customer inquiries and problem resolution. Maintained strong communication with clients.

Customer Service Supervisor

Teleperformance Colombia

May 2020 - August 2020

Supervised a customer service team. Monitored performance and service quality. Provided support and guidance to team members.

Customer Service Representative

Teleperformance Colombia

January 2020 - April 2020

Assisted customers with inquiries and support requests. Ensured quality customer experience.

Reservation Analyst & Customer Communication

Republica Experience

May 2018 - September 2019

Managed reservations and customer communication. Coordinated booking information and guest services.

Receptionist / Customer Service

Republica Hostel Bogotá

December 2017 - April 2019

Managed front desk operations and guest services. Assisted with reservations and customer inquiries.

Customer Service

Yoga Space Bogotá

January 2016 - August 2016

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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