Maintained regular communication with clients regarding product performance, service expectations, and weekly operational objectives. Supported client relationship follow-ups and internal coordination to ensure alignment between client needs and support teams. Assisted in tracking performance metrics and documenting client-related updates.

Served as an escalation point for complex or sensitive customer issues. Ensured accurate documentation and adherence to procedures. Supported team performance and quality standards.

Reviewed customer interactions and service trends. Maintained detailed records and reports for leadership review.

Acted as first point of contact for inbound customer calls. Assessed issues, provided guidance, and routed cases appropriately. Maintained professionalism and empathy during high-stress interactions. Documented all interactions accurately in internal systems.