Simera Professional Key (SPK)

Gabriela V

Ecuador

Senior Collections Specialist & Portfolio Manager

$ 2,200/month

10+ yrs exp

Skills

Brand Development
Business Process Improvement
Customer Relationship Management
Data & Analytics
Data Analysis
Data Analytics
Financial Analysis
Management
Performance Management
Strategic Planning
Google Workspace
HR Analysis
Portfolio Management
Process Improvement Analysis
Quality Assurance
Stakeholder Management
Training Content Development
Workforce Management
Team Leadership
Cross-functional Collaboration
Data Analysis and Reporting
Data Quality Assurance
Performance Optimization
Web Performance Optimization
High-Performance Team Management
Managment
Financial analysis & reporting
Communication and Interpersonal Skills
Process Optimization
Training and development
Cross-functional Collaboration
stakeholders management
Process Optmization
Risk and Compliance Management
● Customer Relationship Management
portafolio management
Client Relationship Management,
Leadership and Team Management
• Stakeholder Relationship Management
Compliance and Risk Management
• Stakeholder Relationship Management
Customer Relationship Management (CRM) Tools
Stakeholder Management
Business Process Improvement
Leadership and Management
Team Training & Development
Process Optimization
Data Analytics & Reporting
Time-Management
Performance Management & Coaching
Customer Service & Relationship Management
Management
Management
Management
Management
Self-management
Google Workspace Suite
Supplier Relationship Management
Process Automation
Team Leadership
Relationship Managment
Microsoft Office Suite (Word, Excel, Outlook)
Compliance Management
Microsoft Office (Word, Excel, Outlook)
Management
Strategic planing
Leadership and Team Management
Workflow Management
• Process Optimization
Programme Management
Credit Risk Analysis
Data Analysis
Quality Control & Assurance
Global Team Leadership
Global Team Leadership
Global Team Leadership
Global Team Leadership
Basic Data Analysis
Project Portfolio Management
Senior Stakeholder Management
Customer Relations & Hospitality Management
Googleworkspace
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Cross functional Collaboration
Spatial Analysis
Customer Service & Client Relationship Management
Communication & Interpersonal Skills
Cross-Functional Team Collaboration
Troubleshooting & Problem-Solving
Data Analysis,
Cross-functional Team Coordination
International business
• Data analysis
- Strategic planning
Cross-functional Coordination
Cross-functional Coordination
HR managment
Data Analysis/Reporting
Crossfuntional Colaboration
Cross-Functional Collaboaration
Quality Assurance & Control
Data Analysis & Reporting
Cross-Cultural Collaboration
Client & Stakeholder Management
3. Data Analysis & Reporting
7. Microsoft Office Suite (Excel, Word, PowerPoint)
Client Relationship Managements
Stakeholder Management & Advising
BPO management
management
management
Data Analytics
Management
Data Analytics
Management
Data Analytics
Management
Management
Cross-Functional Collaboration & Oversight
Client Onboarding & Journey Management
Management
Microsoft Office Suite (Excel, Word, PowerPoint)
Leadership and Team Management
Process Improvement(SOPs)
Cross-functional Coordination
Stakeholder Management,
Stakeholder engagement

Gabriela V

Ecuador

Senior Collections Specialist & Portfolio Manager

$ 2,200 /month

10+ yrs exp

Intro Video

Skills

Brand Development
Business Process Improvement
Customer Relationship Management
Data & Analytics
Data Analysis
Data Analytics
Financial Analysis
Management
Performance Management
Strategic Planning
Google Workspace
HR Analysis
Portfolio Management
Process Improvement Analysis
Quality Assurance
Stakeholder Management
Training Content Development
Workforce Management
Team Leadership
Cross-functional Collaboration
Data Analysis and Reporting
Data Quality Assurance
Performance Optimization
Web Performance Optimization
High-Performance Team Management
Managment
Financial analysis & reporting
Communication and Interpersonal Skills
Process Optimization
Training and development
Cross-functional Collaboration
stakeholders management
Process Optmization
Risk and Compliance Management
● Customer Relationship Management
portafolio management
Client Relationship Management,
Leadership and Team Management
• Stakeholder Relationship Management
Compliance and Risk Management
• Stakeholder Relationship Management
Customer Relationship Management (CRM) Tools
Stakeholder Management
Business Process Improvement
Leadership and Management
Team Training & Development
Process Optimization
Data Analytics & Reporting
Time-Management
Performance Management & Coaching
Customer Service & Relationship Management
Management
Management
Management
Management
Self-management
Google Workspace Suite
Supplier Relationship Management
Process Automation
Team Leadership
Relationship Managment
Microsoft Office Suite (Word, Excel, Outlook)
Compliance Management
Microsoft Office (Word, Excel, Outlook)
Management
Strategic planing
Leadership and Team Management
Workflow Management
• Process Optimization
Programme Management
Credit Risk Analysis
Data Analysis
Quality Control & Assurance
Global Team Leadership
Global Team Leadership
Global Team Leadership
Global Team Leadership
Basic Data Analysis
Project Portfolio Management
Senior Stakeholder Management
Customer Relations & Hospitality Management
Googleworkspace
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Cross functional Collaboration
Spatial Analysis
Customer Service & Client Relationship Management
Communication & Interpersonal Skills
Cross-Functional Team Collaboration
Troubleshooting & Problem-Solving
Data Analysis,
Cross-functional Team Coordination
International business
• Data analysis
- Strategic planning
Cross-functional Coordination
Cross-functional Coordination
HR managment
Data Analysis/Reporting
Crossfuntional Colaboration
Cross-Functional Collaboaration
Quality Assurance & Control
Data Analysis & Reporting
Cross-Cultural Collaboration
Client & Stakeholder Management
3. Data Analysis & Reporting
7. Microsoft Office Suite (Excel, Word, PowerPoint)
Client Relationship Managements
Stakeholder Management & Advising
BPO management
management
management
Data Analytics
Management
Data Analytics
Management
Data Analytics
Management
Management
Cross-Functional Collaboration & Oversight
Client Onboarding & Journey Management
Management
Microsoft Office Suite (Excel, Word, PowerPoint)
Leadership and Team Management
Process Improvement(SOPs)
Cross-functional Coordination
Stakeholder Management,
Stakeholder engagement

Experience
Education

Senior Collections Specialist & Portfolio Manager

Casaplan Motorplan

January 2020 - present

Managed high-value debt recovery portfolios worth $500K+ annually, consistently achieving 110-125% of collection targets through strategic account analysis and customized payment solutions. Implemented advanced financial modeling for risk assessment, reducing default rates by 18% and improving portfolio quality metrics. Executed comprehensive negotiation strategies resulting in 92% successful payment arrangements while maintaining client relationships. Awarded "Excellence in Collections & Quality Assurance" (2021, 2023), ranking #1 among 25+ team members.

Collections, Sales & Compliance Analyst

Popular Brokerage Corp.

January 2017 - January 2019

Managed diversified insurance portfolio encompassing commercial and specialty lines. Executed strategic customer acquisition campaigns resulting in 35% increase in new client onboarding and 28% improvement in retention rates. Conducted comprehensive compliance audits ensuring 100% adherence to insurance regulations across multiple jurisdictions. Collaborated with underwriting teams to optimize pricing strategies and assess policy renewals for maximum profitability.

Executive Administrative Coordinator

Grupo Rueda

January 2016 - January 2017

Provided high-level executive support to C-suite leadership, managing complex calendars and facilitating strategic decision-making processes. Streamlined administrative processes reducing response times by 40% and implementing digital workflow solutions. Orchestrated critical business operations including document management and international business development coordination.

Customer Experience Specialist

CNEL - National Electricity Corporation

January 2012 - January 2015

Managed omnichannel customer service operations handling 100+ daily interactions across multiple platforms. Achieved 96% customer satisfaction ratings and 95% first-contact resolution rate. Implemented service improvement initiatives reducing average resolution time by 30%. Trained and mentored junior staff on customer service best practices and conflict resolution techniques.

Healthcare Customer Service Coordinator

Naval Hospital of Guayaquil

January 2010 - January 2012

Delivered comprehensive patient support services managing appointment scheduling and medical records coordination for 200+ daily patients. Implemented patient feedback systems improving service quality scores by 25%. Collaborated with medical staff to optimize patient flow and enhance healthcare delivery experience.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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