Developed automation that ingests PDF Documents, and data extracted was fed into existing ERP (Odoo) via a custom integration. Migrated from RedHat Virtual Environment to Proxmox VE over 50 VMs Maintained e-commerce platform (Volusion) Managed Synology Servers (LDAP, Email, NAS, Surveillance) on two sites.

Designed parts-to-model database improving first-contact accuracy and reducing customer service resolution time. Defined disaster recovery and business continuity requirements ensuring minimal operational downtime. Led requirements definition and vendor evaluation for e-commerce modernization enabling projected 35% annual sales growth. Served as primary liaison between business stakeholders and external technology vendors.

Documented functional requirements for RPA initiatives reducing manual invoice processing effort by approximately 40%. Supported Salesforce integration with proprietary systems to streamline billing workflows. Coordinated document digitization initiatives for European clients ensuring regulatory compliance. Supported UAT execution and post-implementation validation.

Supported $50M acquisition due diligence translating operational, financial, and systems data for executives and investors. Led ERP localization and POS integration driving revenue growth from $200K to $3M within two years. Defined functional requirements supporting manufacturing, retail, and e-commerce operations exceeding 1M garments annually. Partnered with leadership to prioritize system enhancements based on ROI and scalability.