Simera Professional Key (SPK)

Leticia M

Brasil

Client Operations Executive / Executive Assistant

$ 1,700/month

3 yrs exp

Leticia brings strong experience in client engagement, follow-ups, and retention within structured, process-driven environments. She has worked extensively with CRM systems, managing ongoing communication, tracking client interactions, and supporting sales and retention workflows. Her background demonstrates strong organizational skills, attention to detail, and the ability to manage multiple stakeholders effectively. With a proven ability to maintain client engagement and follow structured proc…

Skills

  • Career Management
  • Customer Service
  • HR Negotiation
  • HubSpot
  • Negotiation
  • Sales
  • Salesforce
  • SAP
  • Talent Management
  • Vendor Management
  • Calendar Management
  • Canva
  • Canvas
  • Case Management
  • CAT Tools
  • EHR Systems
  • Executive Assistance
  • ISAP
  • Notion
  • Slack
  • SOAP
  • CRM Systems
  • ERP Systems
  • Written Communication
  • Client Relations
  • Excel
  • Assistant
  • Sales Support
  • Client Management
  • Negociation
  • Customer Service Rep
  • notion
  • ALM Tools
  • executive assistant
  • Customer Service Chat
  • Hubspot
  • Customer services
  • Negotiations
  • sales & client communication
  • customer service,
  • Customer Service Agent
  • Time and Calendar Management
  • Client Communication
  • AI tools
  • Client-Facing Communication
  • Documentation & Record Keeping
  • Remote Client Interaction
  • Calendar and Task Management
  • Calendar & Inbox Management
  • ICT Tools
  • Customer serve
  • Call Center Operations
  • Scientific Communication
  • Client Comunication
  • Supplier Communication
  • Client Opperations
  • Documentation & Reporting
  • BI Tools

Leticia M

Brasil

Client Operations Executive / Executive Assistant

$ 1,700 /month

3 yrs exp

Leticia brings strong experience in client engagement, follow-ups, and retention within structured, process-driven environments. She has worked extensively with CRM systems, managing ongoing communication, tracking client interactions, and supporting sales and retention workflows. Her background demonstrates strong organizational skills, attention to detail, and the ability to manage multiple stakeholders effectively. With a proven ability to maintain client engagement and follow structured proc…

Skills

  • Career Management
  • Customer Service
  • HR Negotiation
  • HubSpot
  • Negotiation
  • Sales
  • Salesforce
  • SAP
  • Talent Management
  • Vendor Management
  • Calendar Management
  • Canva
  • Canvas
  • Case Management
  • CAT Tools
  • EHR Systems
  • Executive Assistance
  • ISAP
  • Notion
  • Slack
  • SOAP
  • CRM Systems
  • ERP Systems
  • Written Communication
  • Client Relations
  • Excel
  • Assistant
  • Sales Support
  • Client Management
  • Negociation
  • Customer Service Rep
  • notion
  • ALM Tools
  • executive assistant
  • Customer Service Chat
  • Hubspot
  • Customer services
  • Negotiations
  • sales & client communication
  • customer service,
  • Customer Service Agent
  • Time and Calendar Management
  • Client Communication
  • AI tools
  • Client-Facing Communication
  • Documentation & Record Keeping
  • Remote Client Interaction
  • Calendar and Task Management
  • Calendar & Inbox Management
  • ICT Tools
  • Customer serve
  • Call Center Operations
  • Scientific Communication
  • Client Comunication
  • Supplier Communication
  • Client Opperations
  • Documentation & Reporting
  • BI Tools

Client Operations Executive / Executive Assistant

Get My Boat
September 2025 - present

Managed client communications between boat owners and renters, ensuring alignment and timely responses. Coordinated scheduling, platform access control, and operational documentation. Supported customer-facing processes with a focus on service quality and compliance. Acted as a key point of contact across multiple stakeholders.

Sales Assistant

Otoos Softwares
May 2025 - August 2025

Supported B2B sales operations via prospecting through chat and email. Managed follow-ups, CRM updates, and pipeline organization using HubSpot, Salesforce, and RD Station. Collaborated with sales teams to improve response time and engagement.

Sales & Retention Assistant

Persone
March 2025 - May 2025

Sold executive and academic courses from Insper, supporting enrollment and retention strategies. Conducted client and student support via email. Executed retention techniques to reduce churn and increase satisfaction. Managed sales documentation and reporting using Notion.

Administrative Assistant (Apprentice)

CCR ViaOeste
March 2024 - February 2025

Managed administrative documentation and utility invoices using SAP. Supported procurement with expense tracking and reporting. Updated financial spreadsheets and assisted internal process organization.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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