Simera Professional Key (SPK)

Pablo O

Venezuela

IT Service and Customer Support

9 yrs exp

Skills

Customer Support
Graphic Design
IT Management
Talent Management
Team Management
Time Management
Adobe Photoshop
ATS Management
Canva
Canvas
Content Creation
Digital Design
Google Workspace
Illustrator
Attention to Detail
Google Sheets
Written Communication
Administrative Support
Illustration
Bid Management
Design
Ilustração
Office Management
davinci resolve
Attention to details
Client Management
Time Management
Customer Service Rep
Time managment
Digital Content Creation
Administrative Support
Time Management,
Client Liaison & Communication
Time mangament
Customer Service and Support
ilustrator
Attention to Detail
Time-Management
Content Creation
Graphic designer
designer
Grapic Design
Client Communication
Google Workspace Suite
user-centered design
• Administrative & Executive Support
Client-Facing Communication
Attention to Detail & Accuracy
Layout and Composition
Remote Tech Support
Content Creation
Customer Service Support
Customer services support
Customer services support
Design Principles
Design Principles
Design Principles
Design Principles
Design Principles
customer suport
Googleworkspace
Graphics design
Graphics designer
hr support
Client Communication
Customer Service and Client Support
Scientific Communication
graphic design
Canva
9. Time Management
Client Communication & Support
Google Spreadsheets
Client Comunication
Strong Attention to Detail
Supplier Communication
• Supplier Communication
graphic designing
Remote Team Support

Pablo O

Venezuela

IT Service and Customer Support

9 yrs exp

Skills

Customer Support
Graphic Design
IT Management
Talent Management
Team Management
Time Management
Adobe Photoshop
ATS Management
Canva
Canvas
Content Creation
Digital Design
Google Workspace
Illustrator
Attention to Detail
Google Sheets
Written Communication
Administrative Support
Illustration
Bid Management
Design
Ilustração
Office Management
davinci resolve
Attention to details
Client Management
Time Management
Customer Service Rep
Time managment
Digital Content Creation
Administrative Support
Time Management,
Client Liaison & Communication
Time mangament
Customer Service and Support
ilustrator
Attention to Detail
Time-Management
Content Creation
Graphic designer
designer
Grapic Design
Client Communication
Google Workspace Suite
user-centered design
• Administrative & Executive Support
Client-Facing Communication
Attention to Detail & Accuracy
Layout and Composition
Remote Tech Support
Content Creation
Customer Service Support
Customer services support
Customer services support
Design Principles
Design Principles
Design Principles
Design Principles
Design Principles
customer suport
Googleworkspace
Graphics design
Graphics designer
hr support
Client Communication
Customer Service and Client Support
Scientific Communication
graphic design
Canva
9. Time Management
Client Communication & Support
Google Spreadsheets
Client Comunication
Strong Attention to Detail
Supplier Communication
• Supplier Communication
graphic designing
Remote Team Support

Experience
Education

IT Service and Customer Support

Crystal Lake S.A.C

January 2023 - present

Customer support over the phone to English and Spanish speakers. IT coordination for installation of multiple smart devices. Dispatch and reschedule of various appointment types. Managed emails, budgets, and various tasks assigned throughout the shift.

Virtual Assistant

Vedca Tech Solutions

January 2018 - December 2022

Managed administrative and operational tasks, improving daily workflow efficiency and response times. Coordinated scheduling, email management, and documentation, ensuring accuracy and timely communication. Provided ongoing client and team support, contributing to smoother operations and increased service reliability.

Customer Service Representative

Geeks on Site

Delivered remote customer support for U.S.-based clients, handling inquiries, troubleshooting issues, and resolving concerns in a timely and professional manner. Managed high-volume inbound and outbound communications, ensuring accurate information, clear guidance, and consistent customer satisfaction. Documented cases and escalated complex issues to technical teams, contributing to faster resolutions and improved service quality.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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