Responsible for managing and organizing office documentation, including collecting, filing, and maintaining both physical and digital records. Conducts client follow-ups via RingCentral to ensure completion of pending data requests sent by email. Handles confidential records. Maintains communication with team members and clients.

Enters, updates, and removes large amounts of data from different sources into company systems. Checks data for accuracy, cleans up errors, and keeps digital records organized. Performs file organization and document handling. Corrects formatting issues (e.g., standardizing addresses or dates).

Helped both American and Spanish-speaking customers. Answered inquiries and provided assistance related to the products and services of the telecommunications campaign. Effectively handled complaints and claims. Demonstrated ability to handle multiple tasks simultaneously.