Natalia C
Analyst - Customer Service Agent (E-commerce)
$ 2,200/month
6 yrs exp
Skills
- Adaptability
- Analytical Skills
- Creativity
- Customer Service
- Digital Marketing
- Interpersonal Communication
- Leadership
- Microsoft Excel
- Revenue Recognition
- Teamwork
Simera Professional Key (SPK)
Natalia C
Analyst - Customer Service Agent (E-commerce)
$ 2,200 /month
6 yrs exp
Intro Video
Skills
- Adaptability
- Analytical Skills
- Creativity
- Customer Service
- Digital Marketing
- Interpersonal Communication
- Leadership
- Microsoft Excel
- Revenue Recognition
- Teamwork
Analyst - Customer Service Agent (E-commerce)
EOC Enterprise
January 2021 - December 2022
• In charge of returns management. • Management of claims in-store accounts on Amazon and eBay. • Manage of CRM's (Zendesk, Zoho). • Data Analyst. • Customer Support.
Front Desk Supervisor - Reservations - Sales
Tryp by Wyndham Hotel
January 2019 - December 2020
• Management of Sabre and Desabravador operating systems. • Content creation for Hotel's social media. • Revenue Management on booking platforms (Expedia, Booking). • Negotiations and corporate sales. (B2B). • Quality Management in hotel services. • Customer Support.
Reservations and Front Desk Coordinator
Radisson Hotel Santa Cruz
January 2017 - December 2018
• Guest check-in and check-out management. • Organization and sales of hotel packages. • Management and creation of reservations in the ZEUS operating system. • Management on booking platforms. (Booking, Expedia). • Group arrivals scheduling and coordination.
Smart Scores
Communication
90
Role Fit
90
Adaptability
80
Problem-solving
80
Smart Skills
beta