• Provided technical support for existing customers. • Supported all pre-sales and post-sales processes. • Addressed all product-related queries on time. • Trained customers to use products effectively. • Worked with the Product team and Developers to help identify potential new features or products.

• Managed and developed relationships with new and existing customers. • Onboarded new customers. • Resolved customer requests or complaints. • Assisted in Product Design and Product Development.

• Supported the Project Management Team. • Partnered with leadership to identify and achieve project objectives. • Defined project tasks and resource requirements. • Communicated and worked directly with clients and customers. • Created budget tracing documents and cost reports. • Planned, delivered, and lead all IT Procurement initiatives.