Assisted customers with inquiries, billing questions, and service requests. Promoted and sold Verizon products and services to new and existing customers. Provided technical support and troubleshooting for Verizon products and services.

Assisted customers with shipment tracking, delivery inquiries, and package status updates. Provided information about FedEx services, rates, and shipping options. Handled customer complaints and resolved issues related to lost, damaged, or delayed shipments. Diagnosed and resolved customer issues through phone.

Helped customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set-up phase. Served as an expert user of the Deel platform to train customers and provide credible support on features and functionality. Solved customer problems and executed operations as required during the onboarding stage.

Proactively approached travelers to offer personalized shopping advice and upselling based on their needs. Ensured that shelves were perfectly stocked and displays met the strict aesthetic standards of high-end luxury labels. Managed currency conversions and tax-free regulations quickly to ensure passengers didn't miss their boarding calls.

Assisted subscribers with account inquiries, including billing, delivery issues, and subscription changes. Provided information about The New York Times products, services, and digital offerings. Documented and escalated complex issues to higher-level support or engineering teams when necessary. Promoted digital subscriptions and other services to existing and potential subscribers. Ensured high levels of customer satisfaction through excellent service.