Regional commercial development and technical support lead (Peru, Ecuador, Venezuela, and Bolivia) for the full medical device portfolio. Managed prospecting and follow-up with accounts/distributors, requirements gathering, quotation/proforma preparation, and coordination of demos, training, and after-sales activities. Provided installation support, configuration, and issue troubleshooting, ensuring operational continuity and customer satisfaction.

Managed the full sales cycle for solutions and equipment —from prospecting and qualification to closing — coordinating technical visits, proposal presentations, and negotiations. Conducted needs assessments, pre-sales support, and internal coordination for delivery and implementation. Maintained post-sales follow-up to drive retention and identify repeat business opportunities.

Provided pre- and post-sales technical support, including guidance on specifications, compatibility, and proper use, as well as on-site support for installations and incident resolution. Assisted in preparing technical proposals and documentation, coordinating with suppliers and customers to meet delivery timelines. Focused on reducing technical friction in the sales process and ensuring correct commissioning.

Supported after-sales operations for equipment and services: case follow-up, maintenance coordination, request handling, and warranty support. Organized customer and operational data to ensure traceability, compliance, and service improvement. Helped maintain consistent service levels and identified process improvement opportunities.