• Offer credit consultations, and new credit repair services, and upsell existing clients to higher bundle packages. • Maintain an updated CRM for lead pipeline and increase sales prospects through cold emailing and calling.

• Exceeded sales targets through consistent upselling, cross-selling, and offering higher bundle entertainment packages. Resolved account setup and login errors, account upgrades, transfers, and payment issues.

• Created and led outbound sales campaigns, resulting in an increase of 20% in sales revenue. Developed product shipment schedules with fewer delivery trips reducing expenditure by 40%. • Managed B2B client retention/relations and ensured satisfaction through strategic customer outreach to offer promotions/discounts and upsell high-profile customers through phone, email, and text.