Simera Professional Key (SPK)

Christian Paolo V

Guatemala

Partner Success | Demand Generation | Cloud, Cybersecurity & Telecom Pricing Owner

$ 5,700/month

10+ yrs exp

Blending technical expertise in cloud and cybersecurity with strategic product and marketing leadership to deliver solutions that strengthen growth, profitability, and customer relationships for organizations operating in dynamic industries.

Skills

  • Customer Service
  • Cyber Security
  • Demand Generation
  • Digital Marketing
  • Event Management
  • Functional Architecture
  • Lead Generation
  • Product Management
  • Project Management
  • Resource Management
  • Solution Architecture
  • Unified Communications
  • Product Manager
  • Production Management
  • Property Management
  • Queue Management
  • Solutions Architect
  • Stakeholder Management
  • Stakeholder Engagement
  • Renewal Management
  • cybersecurity
  • digital marketig
  • stakeholders management
  • Customer Service Rep
  • Revenue management
  • Customer Service Chat
  • Customer Service
  • Customer services
  • Cybersecurity Audit
  • customer service,
  • Customer Service Agent
  • IT Project Management
  • C-Level Stakeholder Engagement
  • Digital marketing
  • Customer Service
  • Cybersecurity
  • Customer Success & Retention Strategy.
  • Customer serve
  • Digital Media & Marketing
  • Project Management,
  • Project Management,
  • Customer Retention Strategies
  • Stakeholder Management,
  • Stakeholder engagement
  • Technical Support Leadership
  • Release Management
  • Revenue Cycle Management

Christian Paolo V

Guatemala

Partner Success | Demand Generation | Cloud, Cybersecurity & Telecom Pricing Owner

$ 5,700 /month

10+ yrs exp

Challenge Interview

Blending technical expertise in cloud and cybersecurity with strategic product and marketing leadership to deliver solutions that strengthen growth, profitability, and customer relationships for organizations operating in dynamic industries.

Skills

  • Customer Service
  • Cyber Security
  • Demand Generation
  • Digital Marketing
  • Event Management
  • Functional Architecture
  • Lead Generation
  • Product Management
  • Project Management
  • Resource Management
  • Solution Architecture
  • Unified Communications
  • Product Manager
  • Production Management
  • Property Management
  • Queue Management
  • Solutions Architect
  • Stakeholder Management
  • Stakeholder Engagement
  • Renewal Management
  • cybersecurity
  • digital marketig
  • stakeholders management
  • Customer Service Rep
  • Revenue management
  • Customer Service Chat
  • Customer Service
  • Customer services
  • Cybersecurity Audit
  • customer service,
  • Customer Service Agent
  • IT Project Management
  • C-Level Stakeholder Engagement
  • Digital marketing
  • Customer Service
  • Cybersecurity
  • Customer Success & Retention Strategy.
  • Customer serve
  • Digital Media & Marketing
  • Project Management,
  • Project Management,
  • Customer Retention Strategies
  • Stakeholder Management,
  • Stakeholder engagement
  • Technical Support Leadership
  • Release Management
  • Revenue Cycle Management

Partner Success | Demand Generation | Cloud, Cybersecurity & Telecom Pricing Owner

Millicom (Tigo)
May 2021 - present

Driving product innovation in cloud, cybersecurity, and unified communications to create value-generating solutions. Leading the development and launch of new pricing tools to optimize product offerings for corporate clients. Strategizing and implementing tailored technology solutions to meet specific business needs and drive growth.

Partner Success | Demand Generation | Cloud, Cybersecurity & Telecom Pricing Owner

Millicom (Tigo)
May 2021 - present

Driving product innovation in cloud, cybersecurity, and unified communications to create value-generating solutions. Leading the development and launch of new pricing tools to optimize product offerings for corporate clients. Strategizing and implementing tailored technology solutions to meet specific business needs and drive growth.

Customer Success | Loyalty, Revenue and Churn

Millicom (Tigo)
December 2017 - May 2021

Managed end to end onboarding and lifecycle strategies to reduce friction and increase feature adoption across new and existing accounts. Focused on driving deep product engagement to transform all clients into long-term, high-utilization power users. Driving customer retention and renewals by leading anti-churn strategies and loyalty initiatives for corporate products. Spearheading the management of telecommunications and security projects, overseeing implementation from start to finish. Developing and presenting data-driven insights on subsidies and renewals to inform strategic decisions. Optimizing profitability through effective payback management and subsidy control. Crafting and implementing innovative loyalty programs that significantly boost customer engagement.

Customer Success | Loyalty, Revenue and Churn

Millicom (Tigo)
December 2017 - May 2021

Managed end-to-end onboarding and lifecycle strategies to reduce friction and increase feature adoption across new and existing accounts. Focused on driving deep product engagement to transform all clients into long-term, high-utilization power users. Driving customer retention and renewals by leading anti-churn strategies and loyalty initiatives for corporate products. Spearheading the management of telecommunications and security projects, overseeing implementation from start to finish. Developing and presenting data-driven insights on subsidies and renewals to inform strategic decisions. Optimizing profitability through effective payback management and subsidy control. Crafting and implementing innovative loyalty programs that significantly boost customer engagement.

Product Owner (Datacard Coordinator)

Millicom (Tigo)
August 2011 - December 2017

Spearheaded the full product lifecycle for Modems, Tablets, and Routers, from strategic planning and new product launches to marketing and sales. Drove the monetization of key digital projects, including the FIFA World Cup App, 4G, and self-care portals, consistently exceeding sales and cost targets. Led all marketing and sales channels—direct, indirect, and telemarketing—and developed comprehensive market strategies to boost revenue and brand presence. Managed critical business functions, including business case development, subsidy control, sales projections, and KPI tracking, to ensure all financial goals were met. Oversaw all brand and product communications, pricing, and logistics processes to maximize market share and profitability.

Product Owner (Datacard Coordinator)

Millicom (Tigo)
August 2011 - December 2017

Spearheaded the full product lifecycle for Modems, Tablets, and Routers, from strategic planning and new product launches to marketing and sales. Drove the monetization of key digital projects, including the FIFA World Cup App, 4G, and self-care portals, consistently exceeding sales and cost targets. Led all marketing and sales channels—direct, indirect, and telemarketing—and developed comprehensive market strategies to boost revenue and brand presence. Managed critical business functions, including business case development, subsidy control, sales projections, and KPI tracking, to ensure all financial goals were met. Oversaw all brand and product communications, pricing, and logistics processes to maximize market share and profitability.

Marketing Specialist Information

Millicom (Tigo)
February 2010 - August 2011

Analysed sales and product performance to create accurate revenue forecasts and actionable reports for local and international management. Prepared and managed subscriber databases to support detailed information analysis and strategic planning. Delivered compelling presentations on revenue results and performance metrics to key stakeholders. Tracked product and sales data to inform business strategy and ensure goals were met.

Marketing Specialist Information

Millicom (Tigo)
February 2010 - August 2011

Analyzed sales and product performance to create accurate revenue forecasts and actionable reports for local and international management. Prepared and managed subscriber databases to support detailed information analysis and strategic planning. Delivered compelling presentations on revenue results and performance metrics to key stakeholders. Tracked product and sales data to inform business strategy and ensure goals were met.

Business Intelligence and Data Warehouse

Millicom (Tigo)
November 2005 - February 2010

Developed and implemented Balanced Scorecards and key performance indicators (KPIs) to drive strategic business decisions. Designed and deployed corporate dashboards and multidimensional data cubes for comprehensive sales, financial, and technical reporting. Optimized critical business processes to increase efficiency and support data-driven insights.

Business Intelligence and Data Warehouse

Millicom (Tigo)
November 2005 - February 2010

Developed and implemented Balanced Scorecards and key performance indicators (KPIs) to drive strategic business decisions. Designed and deployed corporate dashboards and multidimensional data cubes for comprehensive sales, financial, and technical reporting. Optimized critical business processes to increase efficiency and support data-driven insights.

Website & Online payments

Universidad Galileo
January 2004 - November 2005

Spearheaded the implementation of a secure payment gateway for online payments at Galileo University. Managed webmaster duties, including site maintenance, content updates, and user support. Trained staff and users on new systems and technologies to ensure smooth adoption. Programmed and developed new features and functionalities to enhance the online platform.

Website & Online payments

Universidad Galileo
January 2004 - November 2005

Spearheaded the implementation of a secure payment gateway for online payments at Galileo University. Managed webmaster duties, including site maintenance, content updates, and user support. Trained staff and users on new systems and technologies to ensure smooth adoption. Programmed and developed new features and functionalities to enhance the online platform.

Smart Scores

Communication
90
Role Fit
90
Adaptability
75
Problem-solving
85

Smart Skills

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