Managed scheduling, patient intake, billing, and calendar for a high-volume OB/GYN practice. Handled appointment booking and follow-ups, improving show-up rate by 18%. Managed social media content and patient engagement, increasing interactions. Maintained digital records and optimized workflows, reducing processing time. Streamlined patient communication and inquiry response, enhancing overall satisfaction.

Booked 60–80 weekly appointments and increased conversion rates by 28%. Managed email communications, reducing response delays by 40%. Improved client engagement through structured follow-up systems. Implemented CRM updates to track client interactions and streamline workflows. Coordinated calendar and administrative tasks, enhancing team efficiency.

Managed 300+ weekly outbound calls with up to 55% booking conversion. Reduced chargebacks by 22% through verification workflows. Increased returning client visits by 18% via targeted retention campaigns. Created and scheduled social media content, boosting online engagement. Analyzed patient feedback to improve service delivery and satisfaction.

Managed a portfolio of 150+ clients; reduced churn by 32%. Increased upsells by 18% and improved onboarding satisfaction from 72% to 91%. Delivered weekly KPI dashboards and customer health reports. Developed client training materials to improve product adoption. Coordinated cross-functional teams to resolve client issues faster.

Managed 100+ customer interactions daily across email, chat, and phone. Reduced late payments by 35% through streamlined invoicing. Achieved 93% escalation resolution success rate. Implemented process improvements to decrease response times and enhance customer satisfaction. Trained new team members, improving onboarding efficiency and support quality.

Provided customer support via phone, email, and chat, resolving technical issues efficiently. Met KPIs for response times, first-call resolution, and customer satisfaction. Maintained accurate records and streamlined client interaction workflows. Assisted in training new team members, improving team efficiency. Achieved 95% issue resolution success rate on first contact.